MARIA FERNANDA ARELLANO BALTAZAR
Apaseo el Grande
Summary
Specialist in inventory control and supplier management with a strong background in automotive imports and purchasing. Proven track record in warehouse coordination and operational leadership, excelling in time-sensitive environments. Expertise in Oracle, Epicor ERP, Microsoft Dynamics AX, and advanced planning tools. Committed to enhancing processes through analytical thinking and effective communication.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Coordinación de materiales
Ground Effects (Parque Toyota)
Querétaro City, Querétaro
2023.06 - 2026.02
- Assisted in planning and coordinating materials for bed liner application in Toyota Tacoma trucks.
- Supported management of material operations across two plants to maintain operational continuity and production compliance.
- Aided with inventory management for over 800 part numbers to uphold optimal stock levels using FIFO methodology.
- Monitored warehouse management cyclic inventories and physical receipts against ERP systems.
- Conducted month-end reconciliations to ensure financial and operational accuracy.
- Collaborated with production suppliers and logistics to avoid line stoppages and improve delivery times.
SALES REPRESENTATIVE / CUSTOMER SERVICE & BUYER
Toyota Tsusho
Apaseo el Grande, Guanajuato
2021.05 - 2023.05
- Helped manage customer service operations for automotive purchases and international trade.
- Tracked and followed materials from purchase order to delivery.
- Assisted with billing updates and monthly account reconciliations.
- Reviewed import documentation, including payment verification.
- Facilitated procurement of steel rolls by liaising with international suppliers.
- Acted as a liaison between suppliers, logistics, and clients for smooth operations.
- Collaborated with logistics to ensure timely deliveries and customer satisfaction.
- Supported after-sales service, boosting customer satisfaction and loyalty.
- Resolved client issues efficiently with high-quality customer service.
- Contributed to sales reporting, providing insights for strategy development.
- Aided in staff development by implementing training programmes for new hires.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
Licenciatura - Comercio Internacional
Universidad de Celaya
Celaya, Guanajuato 2015.08 - 2020.12
Skills
- Material planning and control
- Inventory management (FIFO)
- National and international purchasing
- Supplier management
- Automotive imports
- Warehouse coordination
- Demand analysis and material tracking
- Operational and financial reconciliations
- Operational leadership
- Analytical thinking
- Pressure management
- Sense of urgency
- Time management and organization
- Proactivity and adaptability
- Teamwork and effective communication
- Oracle software
- Epicor ERP
- Microsoft Dynamics AX
- Microsoft Office Suite
- Planning tools (macros)
- Problem-solving
- Communication skills
- Public speaking
- Strategic planning
- Leadership
- Calm under pressure
- Team building
- Inventory management
Certification
- Certificación Aspel
- Certificación Coore Tools
- Certificación Excel
- Certificación COI-NOI
- Certificación DC3
- Montacargas
IDIOMAS
Inglés - Avanzado
Timeline
Coordinación de materiales
Ground Effects (Parque Toyota)
2023.06 - 2026.02
SALES REPRESENTATIVE / CUSTOMER SERVICE & BUYER
Toyota Tsusho
2021.05 - 2023.05
Licenciatura - Comercio Internacional
Universidad de Celaya
2015.08 - 2020.12