Summary
Overview
Work History
Education
Skills
Timeline
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Maria Mavropoulou

Maria Mavropoulou

Los Angeles

Summary

Results-driven Senior Lifecycle Manager with over 8 years of experience in strategic planning, CRM best practices, and lifecycle management across various industries. Adept at leading cross-functional teams to launch high-impact campaigns, while continuously focusing on customer retention and business value. Expertise in market analysis, CRM strategy, and performance monitoring. Strong analytical and problem-solving skills with a keen ability to identify risks and implement effective mitigation strategies. Committed to driving innovation, operational excellence, and sustained growth in dynamic and competitive environments.

Overview

11
11
years of professional experience

Work History

Senior CRM Marketing Manager

Angi
01.2023 - Current
  • Produced and implemented high-impact recurring campaigns which directly resulted in 150% increase YoY in sales.
  • Designed and implemented personalized email sequences, driving targeted customer engagement and conversion.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Designed and executed multi-channel CRM marketing campaigns (email, SMS, social media) to drive customer engagement and sales.
  • Improved marketing strategies by leveraging data to make informed decisions.

Growth Marketing Manager

Wish
05.2021 - 01.2023


  • Developed and executed high-impact email marketing campaigns that resulted in a 50% increase in retention rate.
  • Achieved higher engagement and reduced unsubscribe rates through precise targeting.
  • Conducted rigorous A/B testing to optimize email engagement and conversions.
  • Collaborated with content creators and designers to produce compelling and visually appealing email content.
  • Provided actionable insights and comprehensive reports to stakeholders, informing future strategies.

Retention Marketing Manager

Rooftop Cinema Club
04.2019 - 05.2021
  • Spearheaded CRM migration, launched loyalty rewards program and customer experience campaigns that resulted in 80% increase in sales.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.
  • Tracked key performance indicators to measure success of campaigns.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Optimized email campaigns to increase open and click-through rates.


Marketing Manager

Freelance
01.2014 - 04.2019

CLIENTS: Apple, Weyo, BlueCat, Caveler, Zillable

  • Led digital marketing initiatives across various channels, including SEO, SEM, social media, email marketing, and content marketing.
  • Boosted engagement and lead generation by delivering valuable and relevant content.
  • Devised content strategy to effectively engage target audiences.
  • Managed marketing budgets efficiently, allocating resources to maximize ROI.
  • Worked closely with cross-functional teams, including sales, product development, and customer service, to ensure cohesive marketing efforts.

Education

Master's degree - Financial Mathematics

RPTU Kaiserslautern-Landau
01.2008

Bachelor's degree - Mathematics

University of Patras
01.2004

Skills

  • Strategic Planning
  • Campaign Management
  • Customer Segmentation and Targeting
  • CRM Integration
  • Data Analysis and Insights
  • Personalization and Customer Experience

Timeline

Senior CRM Marketing Manager

Angi
01.2023 - Current

Growth Marketing Manager

Wish
05.2021 - 01.2023

Retention Marketing Manager

Rooftop Cinema Club
04.2019 - 05.2021

Marketing Manager

Freelance
01.2014 - 04.2019

Master's degree - Financial Mathematics

RPTU Kaiserslautern-Landau

Bachelor's degree - Mathematics

University of Patras
Maria Mavropoulou