Pricelabs Rate Manager
Maria McDaid
Operations Manager
Mazatlan
Summary
Experienced operations professional skilled in operational management, improving business performance through process enhancements, and cultivating a collaborative work environment to achieve organizational objectives. Reliable team player with a focus on adaptability and delivering targeted results. Proficient in strategic planning and operational efficiency, poised to drive success for the organization.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Operations Manager
Suitesrus.com Corp
03.2021 - Current
- Operations Manager - In this capacity I am responsible for all of the daily operations of the company.
- Marketing Strategist - In this capacity I am responsible for keeping up to date on all competitors in short-term rentals, updating our listings in all OTA platforms, and ensuring all listings are live with accurate information and updated availability.
- Rate Management - In this capacity I am responsible for integrating a rate management system, training all employees on how to use the system, and the back-end onboarding of the system itself, setting up each property, the accurate number of units, and how to adjust rates according to demand and availability.
- Back-end Onboarding - In this capacity I am responsible for setting up PMS systems, entering all data accurately, platform integrations, and training all employees with new systems put in place.
- Property Owner Liaison - In this capacity I am responsible for having open communication with property owners, implementing new policies, settling any disputes between the property owner and the tenants.
- Guest Relations - In this capacity I am responsible for making sure all guests have an amazing stay with us, if there are any issues I negotiate what compensation is awarded, if any at my discretion.
Partner Acquisitions, Data Analyst, Customer Relations, Medical Billing
E-Hound Media
12.2016 - 01.2025
- Partner Acquisitions - In this capacity I am responsible for building new relationships with new businesses both enterprise level corporations and small business owners.
- Quality Control - In this capacity I monitor agents during live calls, listen to all transfers to make sure agents are using the script and transferring valid leads.
- Retention - In this capacity, I was responsible for retaining consumers by assisting them with their needs and giving them value in exchange for their business.
- Medical Billing - In this capacity, I was responsible for creating excel spreadsheets and entering all data accurately into the CRM, ensuring HIPPA compliance, identifying discrepancies, familiarity with insurance providers, research policies, data entry, and being able to resolve conflict with insurance representatives.
- Restaurant Analyst & Customer Relations - In this capacity, I was responsible for ensuring the success of our enterprise-level customers by helping them improve decision-making speed and quality by transforming their data into meaningful, actionable, insights for successful marketing. I was also responsible for client satisfaction and retention through the development of strong client relationships at all levels of the business as well as showing them how to make changes on their platform.
- Credit Repair - In this capacity, I was responsible for engaging with clients and building rapport to gain their trust and confidence in our ability to help them with improving credit scores in order to achieve financial goals. I maintained a relationship with them throughout their process to ensure they felt valued with the continued use of our services. It was important to enter all data accurately while maintaining security with all data collected.
Technical Support/Team Trainer
Sky Cable Corporation
01.2007 - 12.2015
- Technical Support - In this capacity, I was responsible for troubleshooting technical issues using analytic tools, giving the customers my undivided attention, walking them through steps to resolve their issues. Having excellent communication skills and multitasking were demanded in order to be successful.
- Team Trainer - In this capacity, I created training manuals, PowerPoint presentations, and created a fun learning environment to help new agents become successful agents within the company with high morale and motivation.
Lead P3 Advocate/Prop 36 Assessor/Quality Assurance
Mental Health Systems
01.2002 - 12.2007
- Case Manager - In this capacity, I performed case management duties with parolees being released from state prison. My duties included weekly presentations at the parole offices throughout San Diego County. These presentations provided information to help the parolee be successful in society after being in an institution for an extended period of time. They were given options of entry into different programs available to them and provided a buffer between the parolee and the parole agent. I maintained accurate documentation, file information, and notes for each individual parolee, sending detailed reports to the parole agent on a weekly basis for each parolee on my caseload. As a Lead advocate, I was responsible for quality assurance on all files within our programs pertaining to the accuracy of dates, signatures, and HIPPA compliance.
- Quality Assurance - In this capacity I was responsible for overseeing all files and documentation required by the state of California. Making sure that all T’s were crossed and all I’s were dotted.
- Interim Program Coordinator - In this capacity I was responsible for maintaining spreadsheets and records of all clients and advocates, making sure the end year budget was met, and updating any and all Policies and Procedures as required.
Education
BA - Behavioral Science, AODS
SDCC
San Diego, Ca 09.1999 - 05.2004
CHSPE - undefined
Mark Twain Education
San Diego, Ca 01.1990 - 02.1990
Skills
Operations Management
Active listening
Integrity
Communication
Computer skills
Customer service
Interpersonal skills
Administrative skills
PMS onboarding
Navigating dashboards
Updating reservations and guest profiles
Managing rates and availability
Generating reports
Integrating third-party tools (payment processors, OTAs)
Awards
Employee of the Year 2004, Integrity, Loyalty, and Perfect Attendance
Software
Guesty PMS
Cloudbeds PMS
Mews PMS
Siteminder Channel Manager
Microsoft
AppFolio
Timeline
Operations Manager
Suitesrus.com Corp
03.2021 - Current
Partner Acquisitions, Data Analyst, Customer Relations, Medical Billing
E-Hound Media
12.2016 - 01.2025
Technical Support/Team Trainer
Sky Cable Corporation
01.2007 - 12.2015
Lead P3 Advocate/Prop 36 Assessor/Quality Assurance
Mental Health Systems
01.2002 - 12.2007
BA - Behavioral Science, AODS
SDCC
09.1999 - 05.2004
CHSPE - undefined
Mark Twain Education
01.1990 - 02.1990