MARIA MUÑOZ
Sourcing Specialist
Chihuahua, Chih.,CHH
Summary
Results-driven purchasing coordinator with over a decade of experience in procurement and supply chain management. Specializing in supplier negotiation and cost reduction, consistently exceeding delivery targets at BWI Group by effectively utilizing ERP systems, including SAP. Expertise lies in implementing cost-saving strategies and fostering positive supplier relationships. Fluent in both Spanish and English. Holds an M.A. in Business Administration with a focus on finance and a Bachelor's degree in Marketing.
Overview
22
22
years of professional experience
3
3
Certifications
1
1
Language
Work History
SR. CUSTOMER SERVICE REPRESENTATIVE
BWI Group
01.2024 - 09.2024
- Facilitate effective customer communication to ensure timely and accurate order fulfillment
- Manage production scheduling and coordinate shipping to optimize order processing and delivery
- Act as a key point of contact for Sales Account Managers, providing product information, addressing order inquiries, and supporting customer satisfaction initiatives
SR. BUYER
BWI Group
03.2014 - 12.2023
- Manage sourcing and procurement for metallic components, negotiating competitive commercial contracts with both local and international suppliers to secure favorable terms, pricing, and conditions
- Managed the full procurement cycle, including RFQ development, processing purchase requisitions, issuing purchase orders, obtaining approvals, and analyzing the impact of purchases on company sales and gross margin
- Conduct MRO buying activities by developing contracts with service providers for areas like catering, office cleaning, security, equipment maintenance, and IT services; consistently pursue cost savings, cost avoidance, and cost reduction opportunities
ADVANCED PRODUCTION CONTROL & LOGISTICS - PROGRAM READINESS
Delphi
11.2011 - 03.2014
- Conducted tracking and reporting on PC&L launch activities, established action plans for timely completion, and escalate potential delays to the Management Group to ensure on-time delivery
- Formulate weekly and monthly progress reports, addressing and communicating any roadblocks while implementing strategies to reduce obsolescence costs for phase-out programs
- Participated in continuous improvement efforts within Customer Service and Master Planning, coordinate Change Management Review Board meetings, and ensure 100% on-time product scheduling and shipping with zero complaints, premium freight, or obsolete materials
MASTER PLANNER SCHEDULER
Delphi
05.2008 - 11.2011
- Collaborated with material procurement teams to analyze and optimize material flow from suppliers to the plant and from the plant to customers, aligning with inventory forecasts for cost and inventory management
- Developed and implemented inventory management strategies to reduce inventory costs and improve efficiency across supply chain processes
- Managed production planning for critical production lines, leveraging SAP as a primary tool to ensure accuracy and alignment with plant objectives
SR. CUSTOMER SERVICE REPRESENTATIVE/ LABELING SUPERVISOR
Delphi
05.2002 - 05.2008
- Coordinate 100% on-time shipping for key customers, including Ford, Chrysler, and Harley Davidson, by managing logistics and shipments through Schneider Logistics; oversee both standard and expedited shipments to ensure seamless material flow to customer plants
- Generate and distribute weekly and monthly performance reports to stakeholders for Ford (SIM-Covisint) and Chrysler (Scorecard); apply MMOG knowledge in alignment with Ford Customer Service standards
- Oversaw compliance with customer-specific labeling requirements, specialized aftermarket labeling, and manage the COO database for service parts; implement projects and systems to enhance OEM packaging for service and aftermarket parts
Education
M. A. - BUSINESS ADMINISTRATION ORIENTED TO FINANCE
ITESM Campus Cd. Juarez
BACHELOR OF SCIENCE - MARKETING
Instituto Tecnológico de Chihuahua
Skills
SAP Knowledge
Microsoft Office Proficiency
Analytical thinking and risk management
Project Management
ERP System Proficiency
Team Leadership
Budget Management
Market Research acumen
Escalation management
Teamwork and collaboration
Certification
Coaching with Neuro, 2012
Timeline
SR. CUSTOMER SERVICE REPRESENTATIVE
BWI Group
01.2024 - 09.2024
SR. BUYER
BWI Group
03.2014 - 12.2023
ADVANCED PRODUCTION CONTROL & LOGISTICS - PROGRAM READINESS
Delphi
11.2011 - 03.2014
MASTER PLANNER SCHEDULER
Delphi
05.2008 - 11.2011
SR. CUSTOMER SERVICE REPRESENTATIVE/ LABELING SUPERVISOR
Delphi
05.2002 - 05.2008
BACHELOR OF SCIENCE - MARKETING
Instituto Tecnológico de Chihuahua
M. A. - BUSINESS ADMINISTRATION ORIENTED TO FINANCE
ITESM Campus Cd. Juarez