MARIA REYES ORTIZ MATA

Metalsa SAPI – Travel Expenses Analyst & Master Data
📍 Nov 2021 – Apr 2023

• Generated and analyzed reports on travel expenses and master data for finance, purchasing, and project teams.
• Audited travel expenses, approved reports, and processed payment proposals.
• Maintained vendor master data and supported factoring setup with BBVA.
• Configured Coupa system for users, projects, and cost centers.
• Tracked employee travel debts and coordinated with payroll upon exit.
• Supported both internal and external audits.
• Prepared monthly results presentations.
• Increased customer satisfaction by analyzing feedback and implementing necessary changes.
• Reduced errors in data entry, instituting rigorous quality control checks.
• Improved team collaboration with implementation of new communication tools.
• Enhanced report accuracy, conducting thorough data audits on regular basis.
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained database systems to track and analyze operational data.

Schneider Electric – Travel & Expenses Analyst
📍 Nov 2010 – Jun 2018

• Administered travel expenses for Canada, Pelco, Areva, and Solar SE; supported U.S. teams.
• Assisted with AMEX reconciliations and late fee resolutions.
• Processed expense reports using Infor, SAP, ExpenseWire, and Avante.
• Provided technical support for employees regarding expense tools and account setups.
• Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Increased student motivation by providing timely feedback and recognizing individual achievements.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.

ACS (Now Xerox) – Helpdesk Analyst
📍 Aug 2008 – Dec 2008

• Managed over 300 vendor relationships; resolved invoice and payment issues.
• Provided support using Full Workflow system integrated with multiple ERPs.
• Addressed shipment holds, missing remittance details, and contact updates.
• Handled ticketing and tracking of communication for Solectron locations.
• Improved helpdesk efficiency, developing knowledge base for common issues and solutions.
• Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.