Maria Talavera
Summary
Wheen i fist stared working for Toyota dirent have any experience at all in call centers in this past two years i been learning new skill to grow as a team member i feel happy for the opportunities as being part of Toyota customer service i will love to learn more and have growth opportunities and new challenges,i will like to be part of Toyota QA hopefully I could have the opportunity to be part of it.
Overview
1
1
year of professional experience
Work History
TOYOTA CUSTOMER SERVICE
No.122869
09.2023 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
Education
Phoenix High School
California 05.2004
Skills
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Call center experience
- Customer Service
- Self Motivation
- Teamwork and Collaboration
- Professionalism
- Computer Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
Screeningchecklist - Questions
- Are you sick today?
- Are you experiencing COVID-19 symptoms?
- Have you been recently told to quarantine or isolate due COVID-19?
- Have you received monoclonal antibodies or convalescent plasma as part of COVID-19 treatment within the last 90 days?
- Do you have a bleeding disorder or are you taking a blood thinner medication?
- Have you received any vaccine in the past 14 days?
- Have you ever received a dose of COVID-19 vaccine?
- Have you ever had a serious allergic reaction (e.g. anaphylaxis)?
- Are you pregnant or planning on becoming pregnant in the next several weeks?
- Are you lactating/breastfeeding?
- Are you younger than 16 years of age?
Ethnicity
False, False, False
Vaccinationinformation
False
Personal Information
Gender: MALE
Timeline
TOYOTA CUSTOMER SERVICE
No.122869
09.2023 - Current
Phoenix High School
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