Maria Celeste Alvarez Arias
Perris, CA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at La Michoacana Ice Cream Parlor through professional customer service and effective complaint resolution. Skilled in organizational abilities and customer assistance, consistently contributing to team success and maintaining high service standards. Achieved significant improvements in customer relations by employing patience, empathy, and strong work ethic.
Overview
5
5
years of professional experience
Work History
Cashier/Preparer
La Michoacana Ice Cream Parlor
04.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Phone Operator
Gasper's Towing And Transportation
04.2019 - 10.2022
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
Education
High School Diploma -
Perris High School
Perris, California06.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Customer Relations
- Product restocking
- Written and verbal communication
- Organizational abilities
- Order Taking
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Cashier/Preparer
La Michoacana Ice Cream Parlor
04.2023 - 01.2024
Phone Operator
Gasper's Towing And Transportation
04.2019 - 10.2022
High School Diploma -
Perris High School