Maria De La Luz Sanchez Limon

• Supporting windows team, for the fulfillment of ITIL processes such as Problem Management, change management and Incident & Request Management
• Participate on DRE program performing Windows activities to restore in scope clients inside DR bubble.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Improved company efficiency with development of key performance indicators and tracking metrics.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Generated standard and custom reports to provide insights into team performance to improve customer satisfaction and meet SLA by leading the whole Windows Team
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Windows support activities like Print management, DNS, DHCP, Reconfiguring windows features, storage, virtualization.

• Supporting windows team, for the fulfillment of ITIL processes such as Problem Management, change management and Incident & Request Management
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Improved company efficiency with development of key performance indicators and tracking metrics.
• Generated standard and custom reports to provide insights into business performance to improve customer satisfaction and meet SLA by leading the whole Windows Team
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Windows support activities like Print management, DNS, DHCP, Reconfiguring windows features, storage, virtualization.

• Supporting windows team, for the fulfillment of ITIL processes such as Problem Management, change management and Incident & Request Management
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Improved company efficiency with development of key performance indicators and tracking metrics.
• Windows support activities like Print management, DNS, DHCP, Reconfiguring windows features, storage, virtualization.

• Provide expert guidance on server best practices during new project planning phases, promoting a seamless integration into existing infrastructure.
• Trained junior staff members on server management techniques, fostering growth within team's skillset and knowledge base.
• Enhanced system performance by optimizing Windows Server configurations and implementing best practices.
• Reduced downtime by proactively monitoring server health, identifying potential issues, and addressing them before they escalated.
• Evaluated emerging technologies for potential adoption into the company's IT infrastructure based on cost-benefit analyses.
• Assist in the planning and execution of large-scale IT projects such as data center migrations or major system upgrades.
• Operate as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
• Ensure data security with regular backups, disaster recovery planning, and implementation of access controls.

• Comprehensively maintained stability of essential data backups on nightly basis.
• Arranged staff-development programs such as training and workshops for staff at every level.
• Ensured data security with regular backups, disaster recovery planning, and implementation of access controls.
• Facilitated seamless migration of legacy systems to modern platforms while minimizing downtime and user impact.
• Troubleshot complex technical issues, ensuring minimal disruption to business operations and user productivity.

As Windows system admin jr.

• Access control in Active Directory and access to different applications such as VPN, Internet access, email, network