Maria De Las Nieves Ponce Dominguez

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Customers: Abaeterno Traductores, Baylor Saint Luke’s Medical Center, Cámara de Diputados del Congreso de la Unión, Chubb, Daimler Chrysler, Ferring, Grupo Bimbo, Hutchinson Ports, Imagia Digital, Iniciativa Ciudadana, Iqvia, Mead Johnson, Traducciones Comunicar.

• Collaborated closely with nursing staff and doctors to interpret essential information about patient conditions, ensuring proper care delivery.
• Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
• Implemented new interpretation technologies to enhance the quality of communication between healthcare providers and non-English speaking patients.
• Managed approximately 50 incoming video calls per day from customers.

• Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
• Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
• Contributed to increased client satisfaction by providing effective language support during important meetings.
• Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
• Managed approximately 60-70 incoming calls per day from customers.

• Maintained message content, tone, and emotion as closely as possible.
• Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
• Enhanced communication by accurately interpreting and translating complex legal documents for Spanish-speaking clients.
• Interpreted conversations to help both parties conduct business, handle medical needs or manage personal concerns.
• Managed approximately 60-70 incoming calls per day from customers.

• Developed relationships with clients and potential clients to improve business growth in México, Bolivia , Argentina y Perú.
• Collaborated with Regional Sales Managers to make strategic sales decisions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Took ownership of customer issues and followed problems through to resolution.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Assisted with pricing questions, inventory availability and changes to existing order .
• Sales for more than $ 1,000,000.00 Mexican Pesos Annually

• Conducted regular competitor analyses to stay informed on industry trends and adjust pricing strategies accordingly.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues effectively.
• Enhanced customer experience by optimizing product listings and regularly updating content.
• Assisted in the development of e-commerce policies and procedures, ensuring consistent best practices across the organization.

Provided exceptional customer service through timely communication, issue resolution, and relationship-building efforts.

• Established strong relationships with internal departments such as finance, operations, and legal to ensure seamless collaboration on shared projects.
• Managed a portfolio of high-profile accounts, ensuring continued revenue growth year over year.
• Developed unique sales approach and identified client needs to expand sales.