Carmen Guerrero
Matehuala
Summary
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
9
9
years of professional experience
Work History
Head of Customer Service Department
Abarrotes y Cereales Guerrero
Matehuala
04.2016 - 01.2025
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Ensured that all customers received prompt responses to their inquiries or concerns.
- Recruited, trained, managed, coached, mentored, evaluated, promoted and demoted employees as necessary.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Explained benefits and advantages of different product and service offerings to customers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
BBA - International Business
Universidad Autonoma De San Luis Potosi
San Luis Potosi, Mexico05-2015
Skills
- Complaint handling
- Customer retention strategies
- Policy enforcement
- Escalation management
- Staff training and development
- Email management
- Budgeting and finance
- Payment management
- Product sales
- Appointment coordination
- Call center experience
- Public speaking
- Sales follow-up
- Online chat and email
- Inventory assistance
Affiliations
Urban gardening
Animal activist
Runner
Amateur writer
World traveler
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Head of Customer Service Department
Abarrotes y Cereales Guerrero
04.2016 - 01.2025
BBA - International Business
Universidad Autonoma De San Luis Potosi
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