Maria De Los Angeles Macias Ortega
Zapopan, Jalisco
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
Work History
Community Outreach Coordinator
MUSC
03.2024 - 10.2024
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Follow up with the Food Pantry Inventory for the Nephrology Department
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
PMO Analyst
Amdocs
01.2018 - 01.2019
- Developed project management plans, including project scope, risks, resource allocations, timelines, budgets and deliverables.
- Monitored and reported on project performance metrics such as budget adherence and timeline progress.
- Coordinated cross-functional teams in the execution of projects according to established plans and guidelines.
- Assisted with the year end presentations with financial information
- Maintained a repository of all existing projects and their associated documentation.
- Created status reports highlighting accomplishments, open issues, upcoming tasks and other relevant information related to each project.
- Performed administrative duties such as creating agendas, taking meeting notes, tracking action items and preparing presentation materials.
- Prepared presentations summarizing key findings from various analyses conducted during the course of a project.
PMO Manager & Employee Engagement
TATA Consultancy Mexico
12.2014 - 12.2017
- Developed and maintained project management standards, processes, templates, and governance models.
- Created and implemented project tracking systems to monitor project performance against established baselines.
- Managed communication between stakeholders at all levels across the organization in order to facilitate successful delivery of projects.
- Coordinated resource allocation across multiple projects ensuring optimal utilization of personnel resources.
- Assisted with the preparation of presentations for senior leadership teams regarding program and project updates, issues, risks and benefits realization plans.
- Identified opportunities for process improvement within the PMO operations.
- Developed training materials related to PMO processes and procedures.
- Assisted with recruitment activities when needed in order to hire qualified personnel for PMO positions.
- Prepared monthly reports summarizing status updates on active projects and programs managed by the PMO.
- Conferred with project personnel to identify and resolve problems.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Created project status presentations for delivery to customers or project personnel.
Quality Coordinator for LATAM and EMEA
Teleperformance Mexico
02.2007 - 11.2014
- Manage implementation of different kinds and sizes of projects from initiation to production stage.
- Accountable for project results and quality assurance along with the main stakeholders.
- Work with project sponsor and stakeholders to complete project documentation such as project charter, project plan and business requirements documents.
- Complete work breakdown structure to estimate effort required for each task.
- Provide a project schedule to set a timeline and identify when each task will be executed.
- Resolve any problems by implementing action plans
- Implementation of reports to view results on weekly, monthly and quarterly.
- Develop and lead presentations for the stakeholders.
- Track and report of project milestones and continuous updates.
- Presentation of status reports to executive directors.
- Lead, coach and motivate project team members.
- Focus group follow up, meetings to develop processes, action plans
- Gather documentation for the different process to follow and help developing the training material for the project, meeting to assure material is correct
- Assure the integrity in our process with all our clients being part of the risk committee
Manager
LACMASA
03.2003 - 01.2007
- Owned company
- Distributions of several products to the top stores and supermarkets within the state
- Managed personnel, supervised products, inventory control, payroll
Education
Associate of Arts - Accounting
Trident Technical College
Charleston, SC12.2023
Skills
- Budget Analysis
- Documentation and Reporting
- Quality Assurance
- Staff Management
- Customer Relationship Management
- Performance Monitoring
- Detail Oriented
- Agile Methodologies
- Resource Allocation
- Team Leadership
- Team Collaboration
- Verbal and Written Communication
- Phone and Email Etiquette
- Relationship Building
- Gantt Charts
- Deadline Driven
- Status Updates
- Key Performance Indicators
- MS Excel
- Community resource management
- Nonprofit experience
Languages
English
Bilingual or Proficient (C2)
Additional Information
- Volunteer English and Spanish Classes for Adults and helping with children's summer camps
- Volunteer and currently a board member for Park Circle Cares a Non-profit organization that provides food for people in need since 2021
- Volunteer in Project Cool Breeze for food drives and A/C program for seniors
Timeline
Community Outreach Coordinator
MUSC
03.2024 - 10.2024
PMO Analyst
Amdocs
01.2018 - 01.2019
PMO Manager & Employee Engagement
TATA Consultancy Mexico
12.2014 - 12.2017
Quality Coordinator for LATAM and EMEA
Teleperformance Mexico
02.2007 - 11.2014
Manager
LACMASA
03.2003 - 01.2007
Associate of Arts - Accounting
Trident Technical College
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