Maria Del Rocio Fuentes Lopez
Cuajimalpa,Ciudad de México
Summary
Dynamic leader with a proven track record at Roxtec Mexico, adept in strategic planning and execution, enhancing operational efficiency, and fostering team leadership. Excelled in driving business growth, achieving significant revenue increases, and cultivating strong customer relations. Skilled in continuous improvement and staff development, consistently promoting a culture of high performance and innovation.
Operations professional dedicated to optimizing organizational processes and achieving strategic goals. Extensive experience in streamlining operations and implementing best practices. Known for fostering collaborative team environments and adapting to dynamic business needs. Expertise in strategic planning and resource management.
Overview
22
22
years of professional experience
Work History
Operations Director
Roxtec Mexico
12.2011 - 12.2020
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Led, supervised and provided strategic direction for workforce of 25 employees.
- Collaborated with executives to develop and execute strategic business plans.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
- Established quality customer relationships through consistent delivery on commitments.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Negotiated contracts, pricing structures and delivery schedules.
- Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Conducted audits of internal documents to validate transactions and provided financial guidance for resource allocation, inventory control and budgeting.
- Rolled out lean manufacturing processes, which initiated quality control and decreased arrears.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Inside Sales Manager
Roxtec Mexico,
12.2010 - 12.2011
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed [Number] sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
Security Sales Manager and BMC Solutions
Calasis, Mexico
11.2009 - 11.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Manager Financial Sector & PI
Scanda Group
11.2007 - 11.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Manager Financial Sector
Azertia/Indra, Mexico
10.2005 - 12.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
General Director & Legal Representative
General DataComm, Colombia
01.1999 - 12.2004
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Improved employee retention rates with focused professional development initiatives and comprehensive benefits packages.
- Strengthened customer relationships through exceptional service standards, prompt issue resolution, and proactive account management practices.
- Steered organizational change efforts by effectively managing transitions and keeping staff engaged during periods of uncertainty.
- Enhanced internal communication by implementing collaborative tools and holding regular team meetings.
- Increased overall company efficiency by streamlining processes and implementing cost-saving measures.
- Boosted sales performance through targeted marketing campaigns and innovative product offerings.
- Drove continuous improvement efforts across all functional areas of the organization by setting clear goals and objectives with measurable results.
- Implemented robust financial controls to ensure accurate reporting and informed decision-making capabilities.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated favorable settlements for clients through effective communication and persuasive arguments.
- Maintained up-to-date knowledge of relevant laws and regulations to provide accurate counsel to clients at all times.
- Drafted and reviewed legal documents to ensure accuracy, compliance with regulations, and protection of client interests.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
Education
Finance For Non-Financials - Negocios
Online University
Online USA05-2013
Licenciatura En Mercadotecnia - Marketing
Universidad Tecnologica De Mexico
Ciudad De Mexico08-1995
Skills
- Operational excellence
- Standard operating procedures
- Staff management
- Staff training and development
- Allocating resources
- Labor relations
- Business process reengineering
- Report writing
- Continuous improvement
- Total quality management
- Recruitment strategies
- Workforce planning
- Maintaining inventory
- Recruiting employees
- Organizational development
- Logistics management
- ISO certification
- Change management processes
- Strategic planning and execution
- Process improvements
- Risk mitigation
- Operational efficiency
- Leadership training
- Resource allocation
- Process improvement
- Business management
- Business leadership
- Staff training/development
- Financial management
- Customer relations
- Team leadership
- Delegating work
- Inventory management
- Supplier monitoring
- Performance evaluations
- Organizational structuring
- Staff hiring
- KPI tracking
- Employee relations
Languages
English
Advanced (C1)
German
Beginner (A1)
Spanish
Timeline
Operations Director
Roxtec Mexico
12.2011 - 12.2020
Inside Sales Manager
Roxtec Mexico,
12.2010 - 12.2011
Security Sales Manager and BMC Solutions
Calasis, Mexico
11.2009 - 11.2010
Sales Manager Financial Sector & PI
Scanda Group
11.2007 - 11.2009
Sales Manager Financial Sector
Azertia/Indra, Mexico
10.2005 - 12.2007
General Director & Legal Representative
General DataComm, Colombia
01.1999 - 12.2004
Finance For Non-Financials - Negocios
Online University
Licenciatura En Mercadotecnia - Marketing
Universidad Tecnologica De Mexico
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