Maria Elena Garcia Aceves

• Comprehended full range of freight forwarding services such as order management, movement scheduling, customs brokerage and cost optimization.
• Developed strategies to reduce overall shipping costs while maintaining high-quality service.
• Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
• Utilized logistics software to manage, monitor and track shipments from origin to destination.

• Cultivated customer loyalty, promoted repeat business, and improved sales.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Design and execution of plans for our clients using available resources and managing time effectively, continuously developing and maintaining extraordinary relationships with existing customers to ensure their satisfaction and retention.
• Part of the role involves understanding the client's needs and communicating in a synthesized way, the requests and instructions to operations team specialists, defining the objectives, tools and execution deadlines of each project and/or order.

• Assisted various departments with change by communicating new improvement plans and expectations.
• Tracked and analyzed reports to determine needed improvements.
• Collected, arranged, and input information into database system.
• Motivated and trained employees to maximize team productivity.
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.

As an IT Service Desk I perform the job of being the main point of contact for users and provide technical support service through reports generated via email, managing incidents and service requests along with managing user communications for things like outages and planned changes to services.

• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Within the Labor Relations area, I worked executing tasks as a "Welcome Aboard Specialist" which started from the hiring process of identifying the job vacancy, analyzing the job requirements, reviewing the applications, screening, pre-screening and selecting the right candidate. Once the hiring process was completed and the employee was hired, my job as a Welcome Aboard Specialist was the entire onboarding process to ensure employee satisfaction and avoid turnover.

• Coordinated itineraries and scheduled appointments for human resources staff.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Tracked various statistics and kept detailed records to support human resources department.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.

As a process analyst, I was in charge of two of the company's most important metrics, such as "Level of Service" (the time it takes to resolve a customer's credit problem) and "Credit per Call" (the amount of credit agents extend to customers), constantly developing agents to better manage calls and provide good and fast resolution to customers, as well as better manage the credit per call metric.

• Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
• Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.

To help television, telephone, internet and home security service customers by offering them the best customer experience, showing the best product knowledge and addressing their situations or concerns with their billing.

• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.