Summary
Overview
Work History
Education
Skills
Timeline
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Maria Elena Heredia

Operator / Psychologist
Cuernavaca

Summary

An adaptable Operations and Onboarding Facilitator with a background in HR processes, onboarding coordination, and Agile project management.


Overview

11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Scrum Master

Teric Technology
05.2024 - Current
  • Managed product backlog effectively, prioritizing high-value items for faster completion.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Conducted Sprint Ceremonies - daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.

Operations and Onboarding Coordinator

Teric Technology
01.2024 - Current
  • Streamlined Onboarding: Managed end-to-end processes including contract administration, compensation validation, and scheduling team introductions, ensuring smooth integration for new hires
  • Improved HR Operations: Validated timesheets and processed payroll invoices, ensuring accuracy and compliance with company standards
  • Enhanced Billing Practices: Produced precise invoices based on verified timesheets, fostering client confidence and timely payments

Freelance Copyeditor

Enago
08.2020 - 05.2024
  • Edited academic manuscripts for grammar and clarity, preparing them for peer-reviewed publication
  • Refined complex academic articles to meet stringent publication standards

Graduate Psychology Intern

The United Voices of African Associations
03.2018 - 01.2019
  • Assisted community members with basic migratory procedures, ensuring legal compliance.
  • Supported administrative and community engagement operations
  • Mental Health Education - Assisted in the development of psychoeducational materials, enhancing client knowledge and self-awareness around mental health issues.

Content Developer - MOOC Project

National Institute of Public Health
09.2016 - 12.2017
  • Created engaging MOOC content, including 'Gender Perspectives in Public Policies' and 'Effective Treatment of Marijuana Consumption.'
  • Cross-team collaboration - collaborated across teams to deliver high-quality educational materials.

Assistant Director

IN Media Group
02.2016 - 08.2016
  • Drafted and reviewed contracts for clients, ensuring clarity and legal precision
  • Assisted in editorial processes, including writing and editing articles
  • Managed timelines for ad submissions and paid content, ensuring on-time publication


Human Resources Recruiter

Grupo Móvil México (GMM)
01.2014 - 01.2015
  • Enhanced recruitment strategies to attract top talent effectively
  • Designed and executed training programs, increasing employee engagement and productivity
  • Improved onboarding processes, reducing turnover and fostering a positive employee experience

Education

MSc - Clinical Psychology

University of Southampton
Southampton
01.2017 - 01.2018

BA - Psychology

Universidad De Las Américas Puebla
Puebla
01.2010 - 01.2015

Skills

Azure DevOps

ZohoBooks

HelloSign

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Timeline

Scrum Master

Teric Technology
05.2024 - Current

Operations and Onboarding Coordinator

Teric Technology
01.2024 - Current

Freelance Copyeditor

Enago
08.2020 - 05.2024

Graduate Psychology Intern

The United Voices of African Associations
03.2018 - 01.2019

MSc - Clinical Psychology

University of Southampton
01.2017 - 01.2018

Content Developer - MOOC Project

National Institute of Public Health
09.2016 - 12.2017

Assistant Director

IN Media Group
02.2016 - 08.2016

Human Resources Recruiter

Grupo Móvil México (GMM)
01.2014 - 01.2015

BA - Psychology

Universidad De Las Américas Puebla
01.2010 - 01.2015

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Maria Elena Heredia Operator / Psychologist