Maria Eugenia Zavala Perez
Síntesis profesional
Talented Office Assistant/Customer Services with proven experience excelling in busy office environments. Collaborates and communicates well for improved team efficiency. Proactive and adaptive to meet daily department demands.
Información general
22
22
years of professional experience
Experiencia laboral
Customer Service Representative
Alorica
Puebla, Mexico
08.2025 - 04.2026
- Addressed customer service enquires quickly and accurately.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
- Maintained working knowledge of available products and services for enhanced customer service.
Office Manager
BigBlock Powerhouse Realty
Huntington Park, LA, California, USA
09.2022 - 02.2024
- Coordinated weekly meetings and appointments for office staff.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Oversaw effective file management to keep office records up-to-date.
- Communicated with office managers to understand department priorities and workload.
Student Services Coordinator
National Polytechnic College
Norwalk, CA , USA
01.2004 - 04.2019
- Led group counselling activities and meetings, continuing student development and growth through a safe space to talk.
- Appropriately referred students to other services inside and outside the university to best meet their needs.
- Oversaw crisis intervention and prevention programmes to help students overcome physical, emotional and social challenges.
- Helped students prepare for examinations and tests by offering tips and suggestions to improve reading, comprehension and test-taking skills.
- Cooperated with other teachers to monitor student performance, implementing corrective measures to address academic and behavioural changes.
Estudios
Diploma - Elementary School Teacher
Normal para Maestros del Estado de Morelos
Cuernavaca, Morelos Aug 1982 - Jul 1986
Competencias
- Sales enquiry handling
- Process optimisation
- Sales negotiating
- Logistical planning
- Crisis handling
- Office administration
- Strong written communication
- Exceptional communication
- Highly efficient
- Complaint resolution
- Bilingual customer support
- Problem-solving
Cronología
Customer Service Representative
Alorica
08.2025 - 04.2026
Office Manager
BigBlock Powerhouse Realty
09.2022 - 02.2024
Student Services Coordinator
National Polytechnic College
01.2004 - 04.2019
Diploma - Elementary School Teacher
Normal para Maestros del Estado de Morelos
Aug 1982 - Jul 1986