Maria Fernanda Diaz

• Handled customers inquiries about their cable bundles, complaints, billing questions, detailed explanation of invoice, and payment extentions. Calm angry callers and succesfully repair trust.
• Service requests, placed orders, order cancellation, downgrade or upgrade of packages or extras.
• Sell with passion and engage new and existing customers in a high quality experience which encourages them to make well informed purchase decisions.
• Work in a fast, high volume environment and always maintain a positive "I can do" attitude.

I helped customers with any questions they may have about their car rental.

Built long term customer relationships and advised customers on rentals and purchases of any additional coverages. Processed rentals and payments.

• Abrogate orders and shipment for customers, and helped the track and locate their packages.
• Supersede or refund accounts for lost or misplaced packages.
• Provide customers guidance on the Amazon.com website.
• Resolve each customer's issue in a timely manner.

Responsible for providing efficient reception for Guests, including check in/out and answering phone and in-person queries related to hotel services and resolved any issues.

• Ensured that both the Front Office Manager and Reception Supervisors were kept up-to-date of any relevant feedback from guests and, or, other departments.
• Provided professional as well as friendly customer service at all times.
• Reviewed and handled guest comments and complaints.
• Managed Front Desk operations including cashier, ensuring that policies and procedures were maintained.
• Assisted other departments whenever needed.

• Was able to quickly build relationships to sell Credit Repair and Restoration and recommended product to customers, thoroughly explaining details. Handled confidential client information with the utmost care and privacy.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.

• Provided personalized quotes for moving assistance, labor help such as loading, unloading, full-service (truck, driving, labor), checked availability directly with moving service providers. Reviewed pricing and terms.
• Assisted customers with questions regarding additional services, such as packing assistance, help with assembling and disassembling furniture and/or other inquiries related to their move.
• Handled confidential client information suck as payments with the utmost care and privacy.
• Provided follow up calls, emails, SMS to secure a successful sale.
• Increased sales and customer satisfaction through personalized servicing.
• Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
• Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
• Trained and mentored new sales representatives.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Made sure our movers were paid on a timely manner after completed jobs.