Maria Fernanda Flores Jasso

- Managed Inbound calls from existing customers wanting to leave the company, proactively addressing their needs and concerns to enhance satisfaction and loyalty.

- Utilized active listening and negotiation skills to resolve customer issues, prevent cancellations and promote services and upgrades.

- Developed and implemented personalized retention strategies to retain at risk customers and improve the retention rate

- Led a team of customer service representatives specializing in retention and sales.

- Developed and implemented retention strategies to reduce customers leaving the company and to increase customer loyalty.

- Trained and coached team member on sales techniques, product knowledge and objection handling.

- Monitored calls for quality assurance, provided feedback and coaching to implement improvement plans

- Shared daily performance for visibility and accountability

- Payroll management

- Efficiency manageent

- Managed end to end tracking of goos from production to delivery, ensuring accuracy and timeliness.

- Utilized tracking systems and tools to monitor the progress of the shipments, resolve discrepancies and communicate with third parties to provide real time updates on shipment status