Maria Fernanda Guiza Lemus
Puruandiro, Michoacán
Summary
Knowledgeable Psychologist with solid foundation in psychological principles and therapeutic practices. Successfully contributed to patient well-being through tailored treatment plans and effective intervention strategies. Demonstrated proficiency in cognitive-behavioral therapy and crisis intervention, ensuring compassionate and ethical care.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Psychologist
Private Practice
07.2021 - Current
- Interviewed, observed, and surveyed patients to gain necessary information for psychological diagnosis.
- Managed caseload of individual clients, couples, and family therapy sessions.
- Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
- Contributed to team development by providing clinical supervision to junior psychologists or interns seeking licensure.
- Facilitated psychoeducational workshops for patients and families, increasing understanding of mental health issues and available resources.
- Used therapeutic communication techniques to build rapport and guide discussion with patients.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
Customer Service Representative
Results Call Center
11.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Staff Trainer
Totalplay
08.2020 - 10.2021
- Conducted regular assessments to identify areas for improvement, leading to more targeted training sessions.
- Improved employee performance by designing and implementing comprehensive training programs.
- Promoted a culture of continuous learning within the organization by actively encouraging employees to participate in professional development opportunities.
- Recognized as an engaging presenter who effectively communicated complex concepts in easily digestible formats for diverse audiences.
- Collaborated with department leaders to ensure alignment between training content and company goals.
- Partnered with HR to create career development plans, supporting employee growth within the organization.
Customer Service Representative
Teleperformance
01.2019 - 08.2019
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Psychology - Clinical Psychology
UNIVERSIDAD DE MORELIA
Morelia, Michoacán, Mexico08-2026
Bachelor - Psychology
UNIVERSIDAD DE GUANAJUATO
León, Guanajuato, Mexico01-2020
Skills
- Emotional awareness
- Analytical thinking
- Child psychology
- Behavior analysis
- Data analysis
- Mental health diagnosis
- Professional networking
- Family therapy
- Adult psychology
- Family counseling
- Marriage counseling
- Case management
- Psychotherapy techniques
- Classroom instruction
- Empathy development
- DSM-iV categorizations
- Active listening
- Data entry
- Customer service
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Scheduling
- Follow-up skills
Certification
- Microsoft Office Specialist (MOS) Certification
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Results Call Center
11.2021 - 11.2024
Psychologist
Private Practice
07.2021 - Current
Staff Trainer
Totalplay
08.2020 - 10.2021
Customer Service Representative
Teleperformance
01.2019 - 08.2019
Master of Psychology - Clinical Psychology
UNIVERSIDAD DE MORELIA
Bachelor - Psychology
UNIVERSIDAD DE GUANAJUATO
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