Maria Fernanda Ramos
San Luis
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cashier
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Fast and effective problem solving.
- Responds quickly and effectively to customer questions.
- Positive attitude
Education
Teaching English As A Second Language
Arizona Western College
Yuma.AzSmall Business Administration - Business Administration
Colegio De Bachilleres Del Estado De Sonora
San Luis Rio Colorado,Sonora 07.2021
Skills
- Conflict resolution
- Customer relationship management
- Complaint handling
- Sales support
- Active listening
- Effective communication
- Team collaboration
- Fast problem solving
- Positive reinforcement
- Customer service
- Problem resolution
- Call center experience
- Professional telephone demeanor
- High level of patience and tolerance
- Basic computing
- Confidence
- Flexible
- Fluent Spanish
- Advanced English
- Complete job requirements in a timely manner
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Cashier
09.2021 - Current
Teaching English As A Second Language
Arizona Western College
Small Business Administration - Business Administration
Colegio De Bachilleres Del Estado De Sonora