Overview

Work History

Education

Skills

Languages

Timeline

Maria Fernanda Ramos

San Luis

Overview

4

4

years of professional experience

Work History

Customer Service Representative

Cashier

09.2021 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Fast and effective problem solving.
Responds quickly and effectively to customer questions.
Positive attitude

Education

Teaching English As A Second Language

Arizona Western College

Yuma.Az

Small Business Administration - Business Administration

Colegio De Bachilleres Del Estado De Sonora

San Luis Rio Colorado,Sonora

07.2021

Skills

Conflict resolution
Customer relationship management
Complaint handling
Sales support
Active listening
Effective communication
Team collaboration
Fast problem solving
Positive reinforcement
Customer service

Problem resolution
Call center experience
Professional telephone demeanor
High level of patience and tolerance
Basic computing
Confidence
Flexible
Fluent Spanish
Advanced English
Complete job requirements in a timely manner

Languages

English

Advanced (C1)

Spanish

Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Cashier

09.2021 - Current

Teaching English As A Second Language

Arizona Western College

Small Business Administration - Business Administration

Colegio De Bachilleres Del Estado De Sonora