Summary
Overview
Work History
Education
Skills
Timeline
background-images

Maria Fernanda Romero Sánchez

Mexico City,CMX

Summary

Dynamic bilingual interpreter with a proven track record at Propio Language Services, excelling in emergency response and courtroom settings. Leveraging strong memory retention and intercultural sensitivity, I ensure accurate communication while fostering understanding. Recognized for enhancing client support and maintaining professionalism under pressure, I thrive in high-stress environments.

Overview

7
7
years of professional experience

Work History

Interpreter

Propio Language Services
11.2024 - Current
  • Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
  • Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
  • Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
  • Most of the interpretation calls are medical.
  • I have developed skills to interpreter as much as needed, without writing much, so the capacity to maintain the information accurate, so it´s faster with out loosing detail.

Academic Coordinator

English Coaching Center
11.2024 - 04.2025
  • Optimized scheduling procedures, maximizing course availability while minimizing conflicts for both students and faculty members.
  • Coordinated professional development workshops to enhance faculty skills and knowledge in their respective fields.
  • Monitored progress towards strategic goals by analyzing key performance indicators regularly.
  • Welcome student, do evaluation about their english, assign level, teacher, group and schedule
  • Administrative tasks done as well, due to my level of english, the school assign 2 positions, so I worked as a bridge between administration department and academic area.
  • Developed strategy to maintain and increase the the attendance level of students.
  • Organize the students portal, as well as all the documents request by the directors

Customer Service Representative

DoorDash
07.2022 - 11.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience. Through phone, chat or e-mails
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Interpreter

LanguageLine
05.2021 - 06.2022
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Mostly type of calls were from 911 services and trials.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Customer Service Representative

Atento
03.2019 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • From 2019 to May 2020 I worked in Interjet campaign, booking flights, the in the department of "Click and Chat" where I provided service through social media and also had a big selling's skill.
  • I learn how to use the "Amadeus" so I could schedule flights between company's.
  • In the middle of the pandemic they changed us to Samsung campaign, where I gave technical support for all devices of Samsung, all in english. After they added to my task, responding chats at the same time of taking calls.

Cashier

McDonald's Restaurant
05.2018 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs. In English if needed due to the store being in the international airport.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Pedagogy

Utel University
Mexico, México, Mexico
11-2027

Skills

  • Fluent bilingualism
  • Client support
  • Professional ethics
  • Client confidentiality
  • Memory retention
  • Intercultural sensitivity
  • Emotional intelligence
  • Stress management
  • Task prioritization
  • Team building
  • Team collaboration
  • Reliability
  • Interpersonal skills

Timeline

Interpreter

Propio Language Services
11.2024 - Current

Academic Coordinator

English Coaching Center
11.2024 - 04.2025

Customer Service Representative

DoorDash
07.2022 - 11.2024

Interpreter

LanguageLine
05.2021 - 06.2022

Customer Service Representative

Atento
03.2019 - 04.2021

Cashier

McDonald's Restaurant
05.2018 - 09.2018

No Degree - Pedagogy

Utel University

Similar Profiles

CREATE PROFILE
Maria Fernanda Romero Sánchez