Maria Fernanda Romero Sánchez
Mexico City,CMX
Summary
Dynamic bilingual interpreter with a proven track record at Propio Language Services, excelling in emergency response and courtroom settings. Leveraging strong memory retention and intercultural sensitivity, I ensure accurate communication while fostering understanding. Recognized for enhancing client support and maintaining professionalism under pressure, I thrive in high-stress environments.
Overview
7
7
years of professional experience
Work History
Interpreter
Propio Language Services
Mexico City, Mexico (Remote)
11.2024 - Current
- Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Most of the interpretation calls are medical.
- I have developed skills to interpreter as much as needed, without writing much, so the capacity to maintain the information accurate, so it´s faster with out loosing detail.
Academic Coordinator
English Coaching Center
Mexico City, Mexico (Remote)
11.2024 - 04.2025
- Optimized scheduling procedures, maximizing course availability while minimizing conflicts for both students and faculty members.
- Coordinated professional development workshops to enhance faculty skills and knowledge in their respective fields.
- Monitored progress towards strategic goals by analyzing key performance indicators regularly.
- Welcome student, do evaluation about their english, assign level, teacher, group and schedule
- Administrative tasks done as well, due to my level of english, the school assign 2 positions, so I worked as a bridge between administration department and academic area.
- Developed strategy to maintain and increase the the attendance level of students.
- Organize the students portal, as well as all the documents request by the directors
Customer Service Representative
DoorDash
Mexico City, Mexico (Remote)
07.2022 - 11.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience. Through phone, chat or e-mails
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Interpreter
LanguageLine
Mexico City, Mexico (Remote)
05.2021 - 06.2022
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Mostly type of calls were from 911 services and trials.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Customer Service Representative
Atento
Mexico City, Mexico
03.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- From 2019 to May 2020 I worked in Interjet campaign, booking flights, the in the department of "Click and Chat" where I provided service through social media and also had a big selling's skill.
- I learn how to use the "Amadeus" so I could schedule flights between company's.
- In the middle of the pandemic they changed us to Samsung campaign, where I gave technical support for all devices of Samsung, all in english. After they added to my task, responding chats at the same time of taking calls.
Cashier
McDonald's Restaurant
Mexico, México, Mexico
05.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs. In English if needed due to the store being in the international airport.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Pedagogy
Utel University
Mexico, México, Mexico11-2027
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Memory retention
- Intercultural sensitivity
- Emotional intelligence
- Stress management
- Task prioritization
- Team building
- Team collaboration
- Reliability
- Interpersonal skills
Timeline
Interpreter
Propio Language Services
11.2024 - Current
Academic Coordinator
English Coaching Center
11.2024 - 04.2025
Customer Service Representative
DoorDash
07.2022 - 11.2024
Interpreter
LanguageLine
05.2021 - 06.2022
Customer Service Representative
Atento
03.2019 - 04.2021
Cashier
McDonald's Restaurant
05.2018 - 09.2018
No Degree - Pedagogy
Utel University