Maria Fernanda Rosas Rosales
Interpreter
Summary
Dynamic Spanish Medical Interpreter with a proven track record at Language Line Solutions. Excelling in problem-solving and relationship building, ensuring clear communication and culturally sensitive care for Spanish-speaking patients. Achieved exceptional service in high-pressure scenarios, significantly improving language access services.
Overview
1
1
year of professional experience
Work History
Spanish Medical Interpreter
Language Line Solutions
08.2024 - Current
- Improved patient satisfaction with quality of medical services through clear communication and empathy.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
Customer Service Interpreter
Language Line Solutions
12.2023 - 08.2024
- Provided exceptional customer service by remaining patient, empathetic, and understanding throughout each interaction.
- Maintained up-to-date knowledge of industry terminology to ensure accurate translation of technical jargon within client communications.
- Streamlined communication between English and non-English speaking customers, ensuring efficient problem resolution.
- Exceeded performance metrics by consistently delivering exceptional interpretation services in high-pressure situations.
Education
Bachelor of Linguistics And Language Sciences - Linguistics
Universidad Autónoma Del Estado De México
Toluca, México, Mexico 05.2001 -
Skills
Healthcare Systems Understanding
Patient confidentiality
Memory retention
Fluent English
Fluent Spanish
Problem-Solving
Time Management
Relationship Building
Languages
French
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Spanish Medical Interpreter
Language Line Solutions
08.2024 - Current
Customer Service Interpreter
Language Line Solutions
12.2023 - 08.2024
Bachelor of Linguistics And Language Sciences - Linguistics
Universidad Autónoma Del Estado De México
05.2001 -
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