Maria Fernanda Medel Islas Maria
Ciudad Obregón
Summary
Proven Sales Development Representative with a track record of exceeding sales targets at HouseCall Pro through strategic thinking and a goal-oriented mindset. Skilled in Salesforce and bilingual communication (English/Spanish), adept at building customer relationships and leveraging cold-calling to secure leads. Increased sales leads through targeted strategies, demonstrating exceptional objection handling and customer service skills.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
HouseCall Pro
01.2023 - Current
- Cold caller for the SaaS industry.
- 275 + daily calls.
- 15 + demos a month for SaaS product
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Utilized [Software] to manage sensitive client information and update existing and new client profiles.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Won new business by articulating full value of company's capabilities to prospects.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Medical Interpreter
Language Line Solutions
07.2021 - 08.2022
- Provided medical interpretation services on videocalls and phone calls.
- Followed ethical codes to protect confidentiality of patient medical information.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Customer Service Representative
Amway
12.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- 100 + daily calls.
Sales Development Representative
Results Cx
06.2019 - 12.2020
- Served as the primary point of contact for diverse clients, developing strong professional relationships and ensuring their needs are met. Understanding the specific requirements and preferences of each client to provide personalized assistance.
- Achieved and exceeded monthly and annual sales targets.
- Accelerated sales cycle by effectively addressing customer concerns, presenting tailored solutions, and negotiating favorable contract terms.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
Education
High School Diploma -
Hansen High School
Idaho05.2010
Skills
- Cold-calling
- Goal-oriented mindset
- Customer Relationship Building
- Lead Qualification
- Bilingual
- Objection handling
- Email outreach
- Strategic Thinking
- Salesforce proficiency
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Development Representative
HouseCall Pro
01.2023 - Current
Medical Interpreter
Language Line Solutions
07.2021 - 08.2022
Customer Service Representative
Amway
12.2020 - 07.2021
Sales Development Representative
Results Cx
06.2019 - 12.2020
High School Diploma -
Hansen High School
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