Maria Ines Garzon Ramos
Hermosillo
Summary
Dynamic professional with expertise in customer service and sales, honed at Listentrust and Teleperformance. Fluent in Spanish and English, adept at conflict resolution and patient education. Consistently achieved top performer status, reducing no-show rates by 20% through effective appointment scheduling and reminder calls, enhancing clinic productivity and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Listentrust
Hermosillo, Sonora, Mexico
09.2019 - Current
- Assisted patients in scheduling appointments and managing follow-up visits.
- Provided front desk support, greeting patients and answering inquiries effectively.
- Resolved patient concerns promptly, enhancing overall satisfaction with service delivery.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
Sales Representative
Teleperformance
Hermosillo, Sonora, Mexico
12.2018 - 09.2019
- Built rapport with customers to enhance satisfaction and loyalty.
- Assisted in resolving customer inquiries and complaints efficiently.
- Executed product presentations to educate clients on features and benefits.
- Collaborated with team members to achieve sales targets consistently.
- Adapted quickly to new products and service offerings for effective selling.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Education
No Degree - Law
Universidad De Sonora
Hermosillo, Sonora, Mexico11-2026
Skills
- Customer service
- Sales
- Tone of voice
- Appointment scheduling
- Medical terminology
- Scheduling appointments
- Patient greeting
- Conflict resolution
- Patient education
- FLUENT IN Spanish and English
Timeline
Patient Service Representative
Listentrust
09.2019 - Current
Sales Representative
Teleperformance
12.2018 - 09.2019
No Degree - Law
Universidad De Sonora