Maria Isabel Rodriguez Garcia
Nuevo Laredo, Tamaulipas,TAM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Consider myself as a responsible person and always willing to work in team to meet company's goals.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Ryder
02.2024 - Current
- Coordination with Mexican carriers / suppliers to ensure timely delivery of goods to our customer, minimizing stockouts.
- Manage loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Follow up of shipments in Mexican side, reporting any issues to our customer on a timely manner.
- Coordinate with US carrier to schedule trailer to cover customer´s requirements on time to avoid shutdowns.
- Keep a effective communication between MX carriers and suppliers to keep database updated so our customer can get recent information about the cargo and any issue regarding it.
Customer Service Representative
Backer Springfield
09.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up customer´s shipments from MX side until cargo arrived to US warehouse.
- Kept track on customer´s expedited material once US carrier took possession of the goods until arrived to customer´s warehouse.
- Joined weekly teams meeting with customers to share an updated report with shipments on process, expedites, past due material, short shipments, etc.
- Great communication between production, planning a shipping team to ensure cover customer´s requirements on time.
Receptionist
Real Inn
01.2017 - 09.2021
- Resolved customer issues and complaints.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored hotel's budget and financial records.
Education
Business Administration
Instituto Tecnológico De Nuevo Laredo
Nuevo Laredo, Tamaulipas, Mexico12.2020
Skills
- Teamwork and Collaboration
- Problem-solving abilities
- Leadership capacity
- Adaptability
Languages
English
Upper intermediate (B2)
Timeline
Logistics Coordinator
Ryder
02.2024 - Current
Customer Service Representative
Backer Springfield
09.2021 - 02.2024
Receptionist
Real Inn
01.2017 - 09.2021
Business Administration
Instituto Tecnológico De Nuevo Laredo
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