Maria Jacqueline Lozano Salcedo
International Business
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Development Team Lead
Steve Madden
04.2018 - 10.2023
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Collaborated with cross-functional teams to ensure cohesive brand messaging and visuals across all channels.
- Collaborated with clients to address brand imaging and marketing style.
- Conducted regular performance reviews for team members, providing constructive feedback for professional growth and development.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality designs within budget constraints.
- Optimized workflow through regular tracking, analysis, and adjustments of team performance metrics.
Project Manager
Shields Shoes
04.2017 - 04.2018
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
Customer Service Lead
Karbonell
04.2013 - 04.2018
- Built diverse and consistent sales portfolio.
- Set and achieved company defined sales goals.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
Customer Service Representative
Aqui Y En China
02.2010 - 08.2010
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Tour Guide
Disney's Animal Kingdom
05.2008 - 01.2009
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Education
International Business -
Tecnologico De Monterrey
León, Guanajuato, Mexico 05.2001 -
Bachelor of Business, China -
Fudan University
Shanghai China 05.2001 -
Bachelor of Business Administration -
Disney University
Orlando Floruda US 05.2001 -
Skills
Multitasking Abilities
Decision-Making
Cross-Functional Teamwork
Time management abilities
Timeline
Development Team Lead
Steve Madden
04.2018 - 10.2023
Project Manager
Shields Shoes
04.2017 - 04.2018
Customer Service Lead
Karbonell
04.2013 - 04.2018
Customer Service Representative
Aqui Y En China
02.2010 - 08.2010
Tour Guide
Disney's Animal Kingdom
05.2008 - 01.2009
International Business -
Tecnologico De Monterrey
05.2001 -
Bachelor of Business, China -
Fudan University
05.2001 -
Bachelor of Business Administration -
Disney University
05.2001 -
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