Maria José Muriel Bazaldúa
Saltillo, Coahuila
Summary
Dynamic professional with a proven track record at Stabilus, excelling in market analysis and customer relationship management. Leveraged data-driven decision-making and team leadership to enhance brand positioning and reduce customer complaints. Skilled in Microsoft Office and SAP, demonstrating adaptability in multicultural environments. Achieved significant cross-functional collaboration, driving organizational goals with a proactive and positive approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Market Segment Manager
Stabilus
11.2024 - Current
- Identified new business opportunities by conducting thorough market research and analysis.
- Collaborated with cross-functional teams, ensuring seamless execution of segment initiatives.
- Strengthened brand positioning by creating compelling value propositions for target segments.
Customer Service Manager
Stabilus
05.2022 - 11.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Specialist Automotive
Stabilus
11.2020 - 05.2022
- Identify past model service opportunities (potential to quote price up based on customer rule).
- Reinforce relationships with key customer individuals across a variety of functions (Purchasing, Engineering, Quality, VA/VE, etc.)
- Monitor Customer portals to ensure PO’s are received and bulletins are distributed.
- Track Phase In / Phase Out to ensure zero obsolescence.
- Prototype Coordination to ensure timely delivery of parts.
- Run AFS reports to ensure data is up to date providing highest level of data integrity.
Assistant to the Director of Operations
Stabilus
01.2015 - 11.2020
- Provided comprehensive administrative support to the Director of Operations, enabling them to focus on their core responsibilities.
- Served as a liaison between the Director of Operations and other departments, fostering strong cross-functional relationships.
- Assisted in developing performance metrics and monitoring progress towards goals, driving accountability throughout the organization.
- Managed special projects as assigned by the Director of Operations, ensuring successful completion and alignment with organizational objectives.
Education
Humanistics Studies -
Instituto Tecnológico De Monterrey
Saltillo, Coahuila, Mexico06-2021
MBA - International Relations
Universidad Del Valle De México
Saltillo, Coahuila, Mexico04-2009
MBA - Business Administration
Walden University
Minneapolis12-2008
Skills
- Data-driven decision making
- Microsoft outlook, word, Excel, SAP,CRM
- Customer service/relations
- Team leadership
- Adaptability and flexibility in multicultural environement
- Verbal communication
- Conflict resolution
- Proactive and goal oriented
- Positive attitude
Certification
- Leadership Training
Neways group
- Diploma in foreign Mexican Policy
Universidad Autónoma de México
Additional Information
- Consular Assistant in Mexican Embassy in Santiago,Chile.
- Columnist at https://vanguardia.com.mx/autor/maria-jose-bazaldua
- French courses. Université Bourgogne. Dijon, France
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
German
Beginner (A1)
Timeline
Market Segment Manager
Stabilus
11.2024 - Current
Customer Service Manager
Stabilus
05.2022 - 11.2024
Sales Specialist Automotive
Stabilus
11.2020 - 05.2022
Assistant to the Director of Operations
Stabilus
01.2015 - 11.2020
Humanistics Studies -
Instituto Tecnológico De Monterrey
MBA - International Relations
Universidad Del Valle De México
MBA - Business Administration
Walden University
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