Maria José Muriel Bazaldúa
Stabilus
Saltillo, Coahuila
10
years of professional experience
1
Certification
Dynamic professional with a proven track record at Stabilus, excelling in market analysis and customer relationship management. Leveraged data-driven decision-making and team leadership to enhance brand positioning and reduce customer complaints. Skilled in Microsoft Office and SAP, demonstrating adaptability in multicultural environments. Achieved significant cross-functional collaboration, driving organizational goals with a proactive and positive approach.
Work History
Market Segment Manager
1 Year 11 Months- Identified new business opportunities by conducting thorough market research and analysis.
- Collaborated with cross-functional teams, ensuring seamless execution of segment initiatives.
- Strengthened brand positioning by creating compelling value propositions for target segments.
Customer Service Manager
2 Years 6 Months- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Specialist Automotive
1 Year 6 Months- Identify past model service opportunities (potential to quote price up based on customer rule).
- Reinforce relationships with key customer individuals across a variety of functions (Purchasing, Engineering, Quality, VA/VE, etc.)
- Monitor Customer portals to ensure PO’s are received and bulletins are distributed.
- Track Phase In / Phase Out to ensure zero obsolescence.
- Prototype Coordination to ensure timely delivery of parts.
- Run AFS reports to ensure data is up to date providing highest level of data integrity.
Assistant to the Director of Operations
5 Years 10 Months- Provided comprehensive administrative support to the Director of Operations, enabling them to focus on their core responsibilities.
- Served as a liaison between the Director of Operations and other departments, fostering strong cross-functional relationships.
- Assisted in developing performance metrics and monitoring progress towards goals, driving accountability throughout the organization.
- Managed special projects as assigned by the Director of Operations, ensuring successful completion and alignment with organizational objectives.
Education
Humanistics Studies
MBA - International Relations
MBA - Business Administration
Skills
Data-driven decision making
Microsoft outlook
word
Excel
SAP
CRM.
Customer service/relations
Team leadership
Adaptability and flexibility in multicultural environement
Verbal communication
Conflict resolution
Proactive and goal oriented
Positive attitude
Certification
- Leadership Training
Neways group
- Diploma in foreign Mexican Policy
Universidad Autónoma de México
Additional Information
- Consular Assistant in Mexican Embassy in Santiago,Chile.
- Columnist at https://vanguardia.com.mx/autor/maria-jose-bazaldua
- French courses. Université Bourgogne. Dijon, France
Languages
English
C2
Bilingual or Proficient
French
B2
Upper intermediate
German
A1
Beginner
Timeline
Market Segment Manager
Stabilus
11.2024 - CurrentRead More
Customer Service Manager
Stabilus
05.2022 - 11.2024Read More
Sales Specialist Automotive
Stabilus
11.2020 - 05.2022Read More
Assistant to the Director of Operations
Stabilus
01.2015 - 11.2020Read More
Instituto Tecnológico De Monterrey
Humanistics Studies
Read More
Universidad Del Valle De México
MBA from International Relations
Read More
Walden University
MBA from Business Administration
Read More