Maria Jose Castañeda
MEXICO CITY
Summary
Focused Supply Chain Executive astute in identifying operational requirements, creating action and implementation plans and coordinating with cross-functional teams to achieve objectives. Proficient in facility coordination, inventory tracking and invoice development. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Baxter
10.2022 - Current
- End to End monitoring and following up pf purchase orders issued by customers.
- Communication with different Baxter plants around the world to supply the customers.
- Planning stocks based in forecasts and demands of each customer.
- Billing and accounting closure of shipments per month.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Business Owner/Operator
Aquaclyva
08.2020 - 07.2022
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
Raw Material Planner
Continental Automotive
05.2017 - 07.2018
- Coordinated expedited orders with manufacturing affiliates to meet demand.
- Sourced, purchased and scheduled movement of raw materials in support of operational needs.
- Facilitated collaboration between production, warehouse and technical personnel to meet procurement needs.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account..
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
- Reviewed system-generated error reports and manually input order corrections.
Supply Chain Executive
Maped Silco
05.2015 - 04.2017
- Planned and implemented logistical strategies to meet targets.
- Developed solutions to address problems in distribution and transportation of products.
- Coordinated and scheduled physical inventories of assigned areas to adjust inventory levels as appropriate.
- Negotiated contracts with suppliers and customers.
- Tracked KPIs to generate reports for supply chain performance.
- Uncovered most cost-effective shipping modes and schedules.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance with customers in South America and Europe
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
Education
MBA - Supply Chain Management
Széchenyi István University
Gyor, Hungría05.2020
BBA - International Business
Instituto Tecnológico De Monterrey
Cuernavaca, Morelos12.2015
Skills
- Quality Assurance
- Project Management
- Correcting Discrepancies
- Account Management
- Customer Relationship Management
- Inventory Control
- Customer Service
- Problem Resolution
- Optimal Inventory Levels
- Procurement Logistics
- Shipment Consolidation
Additional Information
SOFTWARE
SAP/Material Management
Oracle/JDEdwards
Microsoft Office
Languages
English
Advanced (C1)
Timeline
Customer Service Associate
Baxter
10.2022 - Current
Business Owner/Operator
Aquaclyva
08.2020 - 07.2022
Raw Material Planner
Continental Automotive
05.2017 - 07.2018
Supply Chain Executive
Maped Silco
05.2015 - 04.2017
MBA - Supply Chain Management
Széchenyi István University
BBA - International Business
Instituto Tecnológico De Monterrey
Similar Profiles
Rachel LettermanRachel Letterman
Senior Production Technician at BaxterSenior Production Technician at Baxter
MICHELLE TIMSMICHELLE TIMS
Operations Supervisor at BaxterOperations Supervisor at Baxter
Michaela KingMichaela King
Material Handler at BaxterMaterial Handler at Baxter
Sharath KumarSharath Kumar
Spec IT at BaxterSpec IT at Baxter
Sergio RojasSergio Rojas
Vice President of Business Development at La HausVice President of Business Development at La Haus