Microsoft 365
Maria Jose Rodriguez Garcia
Interpreter, Translator
Cancun,Quintana Roo
Summary
Dynamic professional with a proven track record, excelling in operations management and customer service.
Experienced with bridging language barriers and ensuring clear communication. Utilizes linguistic and cultural knowledge to facilitate understanding in various settings. Track record of maintaining accuracy and neutrality, contributing to effective and seamless communication.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Move In Supervisor
The Palace Company
Cancún, Quintana Roo, Mexico
06.2021 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Delivered monthly reports for the board of Directors and CEO, providing an overview of the department's performance and progress towards strategic goals.
- Collaborated with the Legal and Administration teams, providing translation services for diverse Vacation Club contract adjustments when needed.
Visitor Services Representative
Grupo Xcaret
Playa Del Carmen, Quintana Roo, Mexico
11.2018 - 06.2020
- Ensured accessibility for all visitors by coordinating accommodations as needed, such as wheelchair assistance or interpretation services.
- Trained new team members on best practices for interacting with visitors, fostering a culture of excellence within the department.
- Facilitated group visits by organizing schedules and coordinating logistics with various internal departments.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor's Degree in Languages - Language Teaching & Interpretation Or Translation
Universidad De Valladolid Yucatán
Valladolid, Yucatán, Mexico 08.2014 - 07.2018
High School Diploma -
Colegio Nacional De Educación Profesional Técnica
Cancún, Quintana Roo, Mexico 02.2011 - 07.2014
Skills
Staff management
Operations management
Strategic planning
Problem-solving
Adaptability and flexibility
Time management
Customer service
Language proficiency
Written document translation
Multitasking
Reliability
Team collaboration
Software
Opera
Intelligence Call Center
Interests
Reading
Traveling
Listening to Music
Timeline
Move In Supervisor
The Palace Company
06.2021 - 01.2025
Visitor Services Representative
Grupo Xcaret
11.2018 - 06.2020
Bachelor's Degree in Languages - Language Teaching & Interpretation Or Translation
Universidad De Valladolid Yucatán
08.2014 - 07.2018
High School Diploma -
Colegio Nacional De Educación Profesional Técnica
02.2011 - 07.2014