Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic
Maria Jose Rodriguez Garcia

Maria Jose Rodriguez Garcia

Interpreter, Translator
Cancun,Quintana Roo

Summary

Dynamic professional with a proven track record, excelling in operations management and customer service.

Experienced with bridging language barriers and ensuring clear communication. Utilizes linguistic and cultural knowledge to facilitate understanding in various settings. Track record of maintaining accuracy and neutrality, contributing to effective and seamless communication.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Move In Supervisor

The Palace Company
Cancun
06.2021 - 01.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Delivered monthly reports for the board of Directors and CEO, providing an overview of the department's performance and progress towards strategic goals.
  • Collaborated with the Legal and Administration teams, providing translation services for diverse Vacation Club contract adjustments when needed.

Visitor Services Representative

Grupo Xcaret
Cancun
11.2018 - 06.2020
  • Ensured accessibility for all visitors by coordinating accommodations as needed, such as wheelchair assistance or interpretation services.
  • Trained new team members on best practices for interacting with visitors, fostering a culture of excellence within the department.
  • Facilitated group visits by organizing schedules and coordinating logistics with various internal departments.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor's Degree in Languages - Language Teaching & Interpretation Or Translation

Universidad De Valladolid Yucatán
Valladolid, Yucatán, Mexico
08.2014 - 07.2018

High School Diploma -

Colegio Nacional De Educación Profesional Técnica
Cancún, Quintana Roo, Mexico
02.2011 - 07.2014

Skills

Staff management

Software

Microsoft 365

Opera

Intelligence Call Center

Interests

Reading

Traveling

Listening to Music

Timeline

Move In Supervisor

The Palace Company
06.2021 - 01.2025

Visitor Services Representative

Grupo Xcaret
11.2018 - 06.2020

Bachelor's Degree in Languages - Language Teaching & Interpretation Or Translation

Universidad De Valladolid Yucatán
08.2014 - 07.2018

High School Diploma -

Colegio Nacional De Educación Profesional Técnica
02.2011 - 07.2014
Maria Jose Rodriguez GarciaInterpreter, Translator