Mariam Reyes
Leon
Summary
Customer service and support specialist with a background in office administration. Organized and responsible, with strong emotional intelligence and the capacity to learn quickly.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Screener
Wort at Home Call Center
10.2023 - Current
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Convinced prospects to finalize their loan application through our pre-screening service.
Customer Service Executive
Charly and Skechers
7 2019 - 6 2020
- Employed customer service for E-COMMERCE of the brands Charly and Skechers Mexico, assisted clients with general online navigation inquiries
- Guided clients with order exchanges, disputes and refunds
- Detailed follow up with clients, Logistics and couriers
- Negotiated complaints/escalation with clients, Logistics and couriers.
Customer Sales and Service Expert
Porch
05.2018 - 05.2023
- Booked handyman service appointments
- Cold called potential customers
- Followed up with clients and professionals.
Case Manager Supervisor
HP INC
04.2017 - 02.2018
- As a Corporate Case Manager I resolved escalations from Hewlett Packard's tech support and service center departments
- Utilized, on a daily basis, the ability to problem-solve complaints in a short amount of time
- Displayed courtesy and strong interpersonal skills on all customer interactions
- Assisted customers with billing and account issues.
Education
Certificate - Certified Makeup Artist
Instituto By LM
León, Guanajuato, Mexico 05.2001 -
Industrial Production Technician -
Cecyte Villas Del Sol
Tijuana, Baja California, Mexico 08.2014 - 07.2017
Skills
- Patient
- Active listener
- Multitasker
- Concise note taker
- Organized
References
References available upon request.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Screener
Wort at Home Call Center
10.2023 - Current
Customer Sales and Service Expert
Porch
05.2018 - 05.2023
Case Manager Supervisor
HP INC
04.2017 - 02.2018
Industrial Production Technician -
Cecyte Villas Del Sol
08.2014 - 07.2017
Certificate - Certified Makeup Artist
Instituto By LM
05.2001 -
Customer Service Executive
Charly and Skechers
7 2019 - 6 2020
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