Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Mariam Reyes

Mariam Reyes

Leon

Summary

Customer service and support specialist with a background in office administration. Organized and responsible, with strong emotional intelligence and the capacity to learn quickly.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Screener

Wort at Home Call Center
10.2023 - Current
  • Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
  • Convinced prospects to finalize their loan application through our pre-screening service.

Customer Service Executive

Charly and Skechers
7 2019 - 6 2020
  • Employed customer service for E-COMMERCE of the brands Charly and Skechers Mexico, assisted clients with general online navigation inquiries
  • Guided clients with order exchanges, disputes and refunds
  • Detailed follow up with clients, Logistics and couriers
  • Negotiated complaints/escalation with clients, Logistics and couriers.

Customer Sales and Service Expert

Porch
05.2018 - 05.2023
  • Booked handyman service appointments
  • Cold called potential customers
  • Followed up with clients and professionals.

Case Manager Supervisor

HP INC
04.2017 - 02.2018
  • As a Corporate Case Manager I resolved escalations from Hewlett Packard's tech support and service center departments
  • Utilized, on a daily basis, the ability to problem-solve complaints in a short amount of time
  • Displayed courtesy and strong interpersonal skills on all customer interactions
  • Assisted customers with billing and account issues.

Education

Certificate - Certified Makeup Artist

Instituto By LM
León, Guanajuato, Mexico
05.2001 -

Industrial Production Technician -

Cecyte Villas Del Sol
Tijuana, Baja California, Mexico
08.2014 - 07.2017

Skills

  • Patient

  • Active listener

  • Multitasker

  • Concise note taker

  • Organized

References

References available upon request.

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Screener

Wort at Home Call Center
10.2023 - Current

Customer Sales and Service Expert

Porch
05.2018 - 05.2023

Case Manager Supervisor

HP INC
04.2017 - 02.2018

Industrial Production Technician -

Cecyte Villas Del Sol
08.2014 - 07.2017

Certificate - Certified Makeup Artist

Instituto By LM
05.2001 -

Customer Service Executive

Charly and Skechers
7 2019 - 6 2020

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Mariam Reyes