Maria Marcia Ceardi
Ciudad de México
Summary
Business process management professional prepared to optimize workflows, enhance efficiency, and drive results. Skilled in process analysis, project management, and strategic planning. Strong focus on team collaboration, adaptability, and achieving organizational goals. Known for reliable execution and ability to navigate changing business needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Process Manager
HP Inc
09.2023 - Current
- Enhanced internal communication by establishing clear channels between departments and team members.
- Improved project management, resulting in timely completion of key initiatives within the company.
- Led change management initiatives to support the successful adoption of new processes and systems, minimizing employee resistance and maximizing return on investment.
- Reduced operational costs with careful monitoring of budget allocations and expenses.
Amplify Program Manager
HP Inc
02.2020 - 09.2023
- Subject matter expert
- Contribute to the development of new ideas and methods
- Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors
- Leads and/or provide expertise to functional project teams and participate in cross-functional initiatives
- Acts as an expert providing direction and guidance to process improvements and establishing policies
- Frequently represents the organization to external customers/clients
- Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives
- Provides mentoring and guidance to lower-level employees
Program Operations Manager
HP Inc
07.2017 - 02.2020
- Manage and operate incentive-based programs for our partners in North America
- Make sure the programs are compliant, manage escalations and make sure they are executed correctly
Partner Experience Manager
HP Inc
08.2015 - 05.2017
- The link between Partners, sales team and internal areas such as credit & collections, finance, order management and legal
- Ensuring every operation E2E and keeping in touch with customers to make sure they have the best experience and service possible
Business line Rep & Operations Executive
C.H. Robinson
01.2014 - 07.2015
- Operations: Manage the logistics operations of imports and exports by land through the 6 borders between USA & Mexico
- 1,800 Shipments per month
- Account Management: Follow up and customer facing, customer support
- Customer: Grupo Modelo (accountable for 80% of the regions' income
Education
Bachelor in International Business - Business
ITESM CSF
Mexico City12-2013
No Degree - Business
Tulane Univeristy
New Orleans12-2012
Skills
- Operational Excellence
- Business Analysis
- Workflow Optimization
- Data Analytics
- Process Mapping
- Cross-functional team leadership
- Workflow Analysis
- Business process reengineering
- Value stream mapping
- Teamwork and Collaboration
- Problem-Solving
- Effective Communication
Certification
- Retail Specialty
- Marketing Specialty
- Scaled Agile - SAFe
- Design Thinking
Languages
English
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Timeline
Business Process Manager
HP Inc
09.2023 - Current
Amplify Program Manager
HP Inc
02.2020 - 09.2023
Program Operations Manager
HP Inc
07.2017 - 02.2020
Partner Experience Manager
HP Inc
08.2015 - 05.2017
Business line Rep & Operations Executive
C.H. Robinson
01.2014 - 07.2015
- Retail Specialty
- Marketing Specialty
- Scaled Agile - SAFe
- Design Thinking
Bachelor in International Business - Business
ITESM CSF
No Degree - Business
Tulane Univeristy
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