Hi, I’m
Mariana Fischer Garza
Mexico City
Summary
Dynamic and bilingual professional with extensive experience in customer service, administrative coordination, content moderation, and creative project management. Skilled in editing, proofreading, and leading creative projects, including furniture design and home decoration. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
years of professional experience
Work History
TikTok Mexico
Content Moderator
05.2023 - 10.2024
Job overview
- Reviewed and monitored user-generated content to ensure compliance with platform policies and guidelines
- Provided feedback to improve and modify platform policies, ensuring they were more appropriate and aligned with user needs and regional standards
- Collaborated with cross-functional teams to enhance policy effectiveness and create guidelines for better community management
Path Mental Health
Technical Support Advisor (Bilingual)
03.2022 - 12.2022
Job overview
- Managed the database of mental health professionals across various US states
- Supported patients in finding suitable therapists and scheduling virtual therapy sessions
- Provided technical assistance to patients and providers, ensuring seamless platform use
- Worked in accordance with HIPAA regulations for handling medical data and ensuring confidentiality
Amazon USA
Customer Service Representative (Bilingual)
10.2021 - 02.2022
Job overview
- Delivered tailored assistance to Amazon US customers regarding purchases and inquiries
- Resolved issues promptly and redirected complex cases to the appropriate departments
- Ensured customer satisfaction by maintaining clear and efficient communication
Elizabeth Orozco
Personal Assistant
09.2020 - 08.2021
Job overview
- Managed personal and professional schedules, ensuring the smooth operation of daily activities
- Designed new furniture and redesigned existing pieces, overseeing the creative process and supervising a team responsible for production
- Coordinated the home decoration process during a major move, overseeing the purchase of necessary materials, furniture, and decor
- Created and managed content for social media platforms, increasing audience engagement
- Coordinated with technical teams and vendors for events, seminars, and conferences
- Edited and proofread previously published books, improving writing clarity, consistency, and overall content quality
Education
Tecnológico De MonterreyMexico City, Mexico
Bachelor’s Degree from Industrial Design
Skills
- Content Creation
- Social Media Management
- Content Moderation
- Policy Development
- Editing
- Proofreading
- Furniture Design
- Home Decoration
- Project Management
- Team Leadership
- Database Management
- Technical Support
- Customer Service
- Interpersonal Communication
- Cultural awareness
Achievements/ Extracurricular activities
- Team Member, Cheerleading Representative Team, Tecnológico de Monterrey, 2013-2017
- Vice President, Blue Pride Student Association, 2014-2017
- Participant, Inter-University Design Workshop for Social Activation, World Design Capital CDMX, 2018
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Content Moderator
TikTok Mexico
05.2023 - 10.2024
Technical Support Advisor (Bilingual)
Path Mental Health
03.2022 - 12.2022
Customer Service Representative (Bilingual)
Amazon USA
10.2021 - 02.2022
Personal Assistant
Elizabeth Orozco
09.2020 - 08.2021
Tecnológico De Monterrey
Bachelor’s Degree from Industrial Design
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