Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariana Guillén Díaz

Aguascalientes,AGU

Summary

Customer Service Representative with 7 years experience, dedicated
to providing quality care to customer shipments, providing
solutions and alternatives to all kind all problems, identifying
customer needs and maintaining excellent communication with
clients and all the people involved.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Teklas Automotive Mexico

Logistic Specialist
07.2023 - Current

Receipt of orders, EDI, review of demand and fluctuations.
Production plan based on customer demand.
Customs management for exports.
Inventory management.
Empty equipment management.
Responsible for outgoing shipments following customer orders.
Customer service.
Registration procedure with new customers.
Negotiation rates with carriers.

Customer Service Executive

Ascent On Demand
08.2019 - 06.2023

Coordination of expedites shipments for Automotive companies.
· Coordination of Air Charter services with customer, broker and
air carrier.
· Coordination of Air shipments Expo and Impo.
· Coordination of customs clearance for air services.
· Coordination of Hand Carry services, Expo / Impo.
· Coordination with carrier and customer of Intra US and Intra
Mex shipments.
· Coordination of Expo land shipments with shipper, broker,
carrier and customer.
· Reception of request for shipments, review of availability of
units and expedited tender forshipments, analysis of transit
times and costs.

Operations Executive

Sea Cargo Logistics
08.2017 - 08.2019

· Coordination of air shipments.
· Coordination of land imports and exports.
· Booking, documentation and coordination of maritime exports.
· Coordination in origin, revalidation, dispatch and delivery of
maritime imports.
· Follow‐up of shipments with the client.
· Service billing
· Coordination of customs clearance for land services
· Coordination of national land services.
· Communication with transport, agents, customs and shipping
agencies.

Education

Licenciatura En Comercio Internacional

Universidad Automona De Aguascalientes
Aguascalientes, Mexico
12.2017

Licenciatura En Comercio Internacional

Regensburg Universität
Regensburg, Alemania
08.2016

Skills

Problem solving skills
Communication skills
Teamwork skills
Outlook
Excel
Multitasking

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Timeline

Teklas Automotive Mexico

Logistic Specialist
07.2023 - Current

Customer Service Executive

Ascent On Demand
08.2019 - 06.2023

Operations Executive

Sea Cargo Logistics
08.2017 - 08.2019

Licenciatura En Comercio Internacional

Universidad Automona De Aguascalientes

Licenciatura En Comercio Internacional

Regensburg Universität
Mariana Guillén Díaz