Customer Service Representative with 7 years experience, dedicated
to providing quality care to customer shipments, providing
solutions and alternatives to all kind all problems, identifying
customer needs and maintaining excellent communication with
clients and all the people involved.
Receipt of orders, EDI, review of demand and fluctuations.
Production plan based on customer demand.
Customs management for exports.
Inventory management.
Empty equipment management.
Responsible for outgoing shipments following customer orders.
Customer service.
Registration procedure with new customers.
Negotiation rates with carriers.
Coordination of expedites shipments for Automotive companies.
· Coordination of Air Charter services with customer, broker and
air carrier.
· Coordination of Air shipments Expo and Impo.
· Coordination of customs clearance for air services.
· Coordination of Hand Carry services, Expo / Impo.
· Coordination with carrier and customer of Intra US and Intra
Mex shipments.
· Coordination of Expo land shipments with shipper, broker,
carrier and customer.
· Reception of request for shipments, review of availability of
units and expedited tender forshipments, analysis of transit
times and costs.
· Coordination of air shipments.
· Coordination of land imports and exports.
· Booking, documentation and coordination of maritime exports.
· Coordination in origin, revalidation, dispatch and delivery of
maritime imports.
· Follow‐up of shipments with the client.
· Service billing
· Coordination of customs clearance for land services
· Coordination of national land services.
· Communication with transport, agents, customs and shipping
agencies.
Problem solving skills
Communication skills
Teamwork skills
Outlook
Excel
Multitasking