MARIANA LUNA
Mexico City
Summary
Dynamic, customer-focused professional with extensive expertise in sales, customer success, and business development. Proven ability to cultivate strong client relationships, streamline processes, and drive significant revenue growth. Committed to delivering exceptional value through strategic collaboration and a relentless pursuit of continuous improvement. Recognized for a results-oriented approach that aligns client needs with innovative solutions.
Overview
7
7
years of professional experience
Work History
Partner Growth & Customer Success Manager
Snackpass
03.2025 - Current
- Lead a cross-functional team with sales, success, and support roles within the commercial department.
- Manage a portfolio of restaurant clients, ensuring seamless onboarding, training, and continuous support.
- Drive customer engagement by implementing tailored success strategies, which increases retention rates.
- Collaborate with sales and product teams to enhance the client experience and optimize operational efficiency.
- Analyze customer feedback and performance metrics to proactively address challenges and drive growth..
Customer Success Manager
Snackpass
07.2024 - 03.2025
- Managed a portfolio of restaurant clients, focusing on their success and providing dedicated support.
- Ensured seamless onboarding and training, laying the groundwork for strong, long-term relationships.
- Addressed client inquiries and provided proactive support to prevent churn and increase satisfaction.
Customer Success Manager
Upfluence
08.2023 - 06.2024
- Managed a portfolio of clients (brands and agencies), guiding them through the lifecycle of their influencer marketing campaigns.
- Provided expert advice on digital strategies, including content creation and lead generation, using the Upfluence platform.
- Monitored and optimized campaign performance, analyzing data to help clients achieve their marketing goals and maximize ROI.
- Collaborated with sales and product teams to enhance the client experience with the influencer marketing software.
- Onboarded new clients, conducted training sessions, and ensured their continued success and satisfaction with the platform.
Sales Development Representative
Upfluence
01.2023 - 08.2023
- Generated new business opportunities through prospecting and lead qualification.
- Engaged potential clients via cold calls, emails, and social media outreach.
- Scheduled high-value meetings for the sales team, which increased conversion rates.
Relationship Manager
Shopee
07.2021 - 06.2022
- Strengthened client relationships by addressing concerns and facilitating resolutions to maintain high retention rates.
- Developed tailored strategies for key accounts to maximize sales.
- Led business expansion efforts, securing new accounts and boosting revenue.
- Negotiated promotions with over 80 sellers weekly, increasing marketplace engagement..
Compliance Analyst
Iban Wallet & Tea Payment
01.2020 - 06.2021
- Ensured regulatory compliance by conducting due diligence investigations to mitigate company risk.
- Conducted thorough research on financial regulations to maintain a compliant operational framework.
Collection manager
Iban Wallet & Tea Payment
01.2020 - 06.2021
- Built and launched the collections department from the ground up, creating all processes and protocols.
- Grew and managed a team of 13 people, including both in-office and field staff, to ensure comprehensive coverage.
Control Desk Analyst
Iban Wallet & Tea Payment
01.2020 - 06.2021
- Acquired knowledge in the internal processes that are carried out for the client to obtain loans and enhanced information regarding short-term investment products.
Digital Services Senior Manager
Iban Wallet & Tea Payment
01.2020 - 06.2021
- Secured investments starting at 20,000 MXN solely through phone interactions, building strong client trust and emphasizing credibility.
- Developed persuasive sales strategies that led to high conversion rates and consistent revenue.
Customer Service Representative
Iban Wallet & Tea Payment
01.2020 - 06.2021
- Established and maintained loyal client relationships and provided expertise in investment opportunities.
English teacher
Poliglota
02.2019 - 02.2024
- Designed engaging lesson plans to enhance language acquisition.
- Provided personalized coaching to students, improving fluency and confidence.
Senior Sales Advisor
Poliglota
01.2019 - 12.2019
- Advised prospective students on language learning programs, tailoring recommendations to their needs.
- Managed sales pipeline, ensuring a high conversion rate through effective follow-ups and engagement.
- Collaborated with the marketing team to refine promotional strategies and enhance lead generation.
Education
Bachelor’s Degree - Business
Escuela Bancaria Y Comercial
01.2025
Bachelor’s Degree - Interpretation
Instituto Superior de Intérpretes y Traductores
01.2023
Skills
- Customer Success & Retention
- Business Development
- Sales Strategy & Negotiation
- Process Improvement
- Cross-functional Collaboration
- CRM & Data Management
- Leadership & Team Management
- Market Analysis & Strategy
- Client Onboarding & Training
- Project & Campaign Management
LANGUAGE
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Partner Growth & Customer Success Manager
Snackpass
03.2025 - Current
Customer Success Manager
Snackpass
07.2024 - 03.2025
Customer Success Manager
Upfluence
08.2023 - 06.2024
Sales Development Representative
Upfluence
01.2023 - 08.2023
Relationship Manager
Shopee
07.2021 - 06.2022
Compliance Analyst
Iban Wallet & Tea Payment
01.2020 - 06.2021
Collection manager
Iban Wallet & Tea Payment
01.2020 - 06.2021
Control Desk Analyst
Iban Wallet & Tea Payment
01.2020 - 06.2021
Digital Services Senior Manager
Iban Wallet & Tea Payment
01.2020 - 06.2021
Customer Service Representative
Iban Wallet & Tea Payment
01.2020 - 06.2021
English teacher
Poliglota
02.2019 - 02.2024
Senior Sales Advisor
Poliglota
01.2019 - 12.2019
Bachelor’s Degree - Interpretation
Instituto Superior de Intérpretes y Traductores
Bachelor’s Degree - Business
Escuela Bancaria Y Comercial
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