Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

MARIANA LUNA CRUZ

Summary

Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.

Overview

11
11
years of professional experience

Work History

Cashier Team Lead

Villa's Market
10.2023 - Current
  • Performed store opening, closing, and shift-change actions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed refunds and exchanges in accordance with company policy.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Re-packer

Veggies Inc
09.2020 - 02.2021
  • Demonstrated flexibility in adapting to changing work demands, quickly shifting between different tasks as needed throughout the day.
  • Enhanced warehouse efficiency through timely repackaging of damaged or returned products for resale.
  • Adhered to safety regulations and procedures, ensuring a secure work environment for all team members.
  • Reduced waste by salvaging reusable materials from damaged packages during the repacking process.
  • Improved product quality by carefully inspecting and sorting items according to specified guidelines.

Professional Detail Cleaner

AAA Cleaning Services
10.2017 - 07.2018
  • Ensured proper use of tools and equipment, prolonging their lifespan while maintaining the highest quality of service possible.
  • Improved customer satisfaction by providing timely and efficient deep-cleaning services for residential clients.
  • Preserved the integrity of delicate surfaces by utilizing non-abrasive cleaning solutions and techniques when necessary.
  • Maintained a healthy environment for clients by regularly disinfecting frequently-touched objects like door handles, light switches, and countertops.
  • Operated vacuums and other equipment to meet service expectations.
  • Applied wax on floors

Janitorial Worker

TES/Tucson Enviromental System Inc.
06.2014 - 03.2015
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Cleaned and sanitized drinking fountains.
  • Sanitized break area kitchen counters, tables and sinks.

Education

GED -

Fred G. Acosta Job Corp Center
901 S. Campbell Ave Tucson, Az 85719
04-1998

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Cash register operation
  • Heavy lifting
  • Adaptability and dependability
  • Team collaboration
  • Merchandise stocking
  • Staff training
  • Honest and dependable
  • Customer assistance

References

  • Victor, Armstrong, Construction, (520)870-6648, Years known: 20
  • Ana, Montes, AAA cleaning services, (520)248-3385, Years Known: 10
  • Jessica, L Cruz, All state insurance, (520)461-7479, Years Known: 19

Languages

English
Advanced (C1)
Spanish
Advanced (C1)

Timeline

Cashier Team Lead

Villa's Market
10.2023 - Current

Re-packer

Veggies Inc
09.2020 - 02.2021

Professional Detail Cleaner

AAA Cleaning Services
10.2017 - 07.2018

Janitorial Worker

TES/Tucson Enviromental System Inc.
06.2014 - 03.2015

GED -

Fred G. Acosta Job Corp Center

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MARIANA LUNA CRUZ