Mariana Maldonado
CSL
Summary
Dedicated to providing exceptional ultra-luxury service and continuously seeking improvement, I am interested in joining a company that values my expertise, fosters my growth, and encourages the acquisition of new skills to enhance team collaboration. Aligning with such an organization will allow me to achieve both my professional and personal goals. With a strong background in project management, process optimization, and coordinating complex multi-continental travel, I possess excellent problem-solving skills and excel in surpassing expectations through exceptional organizational abilities. These qualities are essential for thriving in a fast-paced and dynamic work environment.
Overview
11
11
years of professional experience
Work History
Executive Assistant to the GM
Zadún, a Ritz-Carlton Reserve
10.2021 - 12.2023
- Support the General Manager and his orientation team in addition to the more than 45 managers
- Provide services that go beyond customer satisfaction and retention of an ultra-luxury traveler
- Organization of corporate visits, agenda planning, and site inspection
- Assist with administrative responsibilities
- Follow-up queries, collection, and tracking of troubleshooting information
- Recognition and personalized attention to both high-level guests and Owners.
Executive Assistant to Factory Leader
Unilever
09.2019 - 08.2021
- Manage administrative functions, such as complex calendar management, focusing on correct layout and executive availability of the director for meetings with different facilities worldwide
- Manage logistics, flights, reservations, travel agendas, and preparations for meetings and event planning for management or other areas of the company
- Create and update spreadsheets, databases, and purchase orders to track, analyze, and report on performance and business data
- Reserve meeting rooms and coordinate catering for internal and/or external visits to the plant
- Generation of purchase orders, payment monitoring, and auditable control of invoices for external suppliers.
Assistant to the General Counsel
Grupo Vidanta Corporate
10.2015 - 08.2019
- Labor and personal agenda of the head of legal, coordination of corporate legal issues, monitoring of contract signatures by external suppliers and Board of Directors 'members
- Updated log of pending issues of the department, flight, travel itineraries, meeting memos, travel expenses, organization, billing
- Coordination of employee vacations, payment to suppliers, coordination of meetings with other areas of the group
- First contact to internal and external clients, both national and international
Manager
Play City Casino
04.2013 - 02.2014
- Implementation of sales and marketing strategies focused on high-profile clients that achieved monthly, quarterly and annual goals
- Monitoring of multiple databases to keep track of all the company's inventory
- Supporting the operations director in relation day to day operational activities such as raffles and senior prizes, coordination of all areas of the casino
- Sending reports to the corporate and regional director.
Education
Diploma in Business Administration -
AULA 24
Diploma in Graphic Web Design -
CETEC
Diploma in Human Development -
UNIVA
Advertising Design Technician -
UNIVA
Bachelor's Degree in Tourism Business Administration - Business Administration
UNADM
09.2021
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
- Expense Reporting
- Calendar Management
- Scheduling
- Interpersonal Communication
- Travel Coordination
- Database Management
- Advanced MS Office Suite
- Invoice Processing
- Strategic Planning
- Presentation Development
Aptitudes
- Excellent planning and coordination
- Advanced administrative knowledge
- Payment management
- Business Writing
- Advanced MS Office Suite
- Business Administration
- Supply management
- Knowledge of regional regulations
- Supplier management
- Crisis management
- Estimation of costs
- Catering coordination
- Special event planner
- Agenda management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Executive Assistant to the GM
Zadún, a Ritz-Carlton Reserve
10.2021 - 12.2023
Executive Assistant to Factory Leader
Unilever
09.2019 - 08.2021
Assistant to the General Counsel
Grupo Vidanta Corporate
10.2015 - 08.2019
Manager
Play City Casino
04.2013 - 02.2014
Diploma in Business Administration -
AULA 24
Diploma in Graphic Web Design -
CETEC
Diploma in Human Development -
UNIVA
Advertising Design Technician -
UNIVA
Bachelor's Degree in Tourism Business Administration - Business Administration
UNADM
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