Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIANA MARTINEZ

San Luis Potosi

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Customer Service Tier 1 Coordinator

Hughsnet satellite internet
11.2021 - 11.2022
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated databases to handle customer data.

Logistics and Expansion Coordinator

Felsa LLC
02.2019 - 08.2019
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Gained experience as a supplier developer, being able to save the company $100k a year
  • Gained experience in creating and mapping processes

Supply Operations Coordinator Mexico Camcar

Seminis Vegetable Seeds
05.2017 - 07.2018
  • Planning and execution the import and export of vegetable seeds to ensure the fulfillment of commercial demand for Mexico, Central America and Caribbean
  • Collaboration with Sales, Finance, Global Trade, Customer Service and Marketing to give visibility of product supply, next productions and new releases
  • Contribute to operational execution by being a SAP super-user and supporting the delivery of products
  • Design and implementation of reports to track sales orders, demand fulfillment, supply and financial forecast execution
  • Analysis of commercial demand, supply, pricing and inventory management to ensure the achievement of strategic and financial goals.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Planning Control Inventory Specialist

Seminis Vegetable Seeds
04.2015 - 05.2017
  • Participated in team projects with Sales, Finance, Global Trade, Customer Service and Marketing to give visibility of product supply, next productions and new releases.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Design and implementation of reports to track sales orders, demand fulfillment, supply and financial forecast execution.
  • Analysis of commercial demand, supply, pricing and inventory management to ensure the achievement of strategic and financial goals. (100MM usd)

Customer Service Camcar Specialist

Seminis Vegetable Seeds
06.2011 - 04.2015
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs. 23 customers in different countries
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Design and implementation of reports to track sales orders, demand fulfillment, supply and financial forecast execution. Trigger action plans to ensure reaching the monthly and year financial goal

Education

Bachelor's degree - Business Administration

ITESM Campus
Toluca, Estado De Mexico
12.2005

Skills

  • Training
  • Complex Problem-Solving
  • Strategic Planning
  • Customer Relationship Management
  • Project Management
  • Business Planning
  • Key Performance Indicators (KPI)
  • Coaching and Mentoring
  • Cross-Functional Team Management

Languages

English
Bilingual or Proficient (C2)
German
Elementary (A2)

Timeline

Customer Service Tier 1 Coordinator

Hughsnet satellite internet
11.2021 - 11.2022

Logistics and Expansion Coordinator

Felsa LLC
02.2019 - 08.2019

Supply Operations Coordinator Mexico Camcar

Seminis Vegetable Seeds
05.2017 - 07.2018

Planning Control Inventory Specialist

Seminis Vegetable Seeds
04.2015 - 05.2017

Customer Service Camcar Specialist

Seminis Vegetable Seeds
06.2011 - 04.2015

Bachelor's degree - Business Administration

ITESM Campus

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