Mariana Medrano Fernández
Ciudad De México
Summary
Motivated and customer-focused individual with a strong interest in jewelry, luxury retail and delivering exceptional client experiences. Fast learner with excellent interpersonal skills, a keen eye for detail, and a natural ability to connect with people. Eager to begin a career as a Client Advisor and contribute to a high-end brand through dedication, enthusiasm, and a commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Assistant
Mexico Congress
08.2023 - 01.2025
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Client Advisor
Element Activewear
08.2018 - 07.2023
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Establish and nurture relationships with prospective and existing clients, building a strong and lasting connection between the client and the brand.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Consistently worked toward and exceeded key performance indicators (KPIs), including sales targets, client retention, units per transaction and average ticket value.
- Assisted in inventory management tasks, including stock replenishment, product organization, and ensuring accurate inventory levels to support sales performance.
- Assisted in packing and preparing online orders for shipment, ensuring accuracy, timely dispatch, and adherence to packaging standards to enhance customer satisfaction and support e-commerce operations.
Education
Industrial Design - Design And Architecture
Universidad De Monterrey
San Pedro, Nuevo León, Mexico05-2022
High School Diploma -
Instituto Andes De Mazatlán A.C
Mazatlán, Sinaloa, Mexico06-2015
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Excellent communication and interpersonal skills
- Problem solving/situation management under pressure
- Team player personality
- Driven, willingness to learn and easy to adapt
Certification
Office package (Power Point, Excel, Word)
Open Studio at Ikcha Jewelry Workshops.
Gained foundational knowledge in jewelry design, materials, and crafting techniques. Developed a strong appreciation for craftsmanship and attention to detail.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Personal Assistant
Mexico Congress
08.2023 - 01.2025
Client Advisor
Element Activewear
08.2018 - 07.2023
Industrial Design - Design And Architecture
Universidad De Monterrey
High School Diploma -
Instituto Andes De Mazatlán A.C
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