Mariana Schiavon
Customer Service Assistant
San Luis Potosí
Summary
Public relations professional with four years of experience in customer service.
Effective communicator and adaptable team member, contributing to client satisfaction.
Focused on making a positive contribution in the workplace while acquiring new knowledge.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Public Relations Assistant
Museo Laberinto De Las Ciencias Y Las Artes
03.2023 - Current
- Provided assistance to museum visitors, addressing questions and complaints to ensure a positive experience.
- Provided excellent client service with regular communication updates and prompt responses to inquiries.
- Participated in the translation of exhibit content, artworks, and museum spaces from Spanish to English.
Team Member
Costco De México, S.A. De C.V.
02.2020 - 03.2022
- Assisted customers with merchandise returns, refunds and resolving transaction issues.
- Supported the resolution of customer inquiries and complaints, maintaining client satisfaction.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Recognized as “Employee of the Year 2021” for outstanding performance and dedication.
Education
Bachelor of Science - Biology
Universidad Autónoma De San Luis Potosí
San Luis Potosí City, San Luis Potosí, Mexico 05.2001 -
Skills
Customer service excellence
Problem-solving
Team collaboration
Verbal and written communication
Adaptability and flexibility
Proficient in statistical software
Certification
TOEFL Certification
Timeline
Public Relations Assistant
Museo Laberinto De Las Ciencias Y Las Artes
03.2023 - Current
Team Member
Costco De México, S.A. De C.V.
02.2020 - 03.2022
Bachelor of Science - Biology
Universidad Autónoma De San Luis Potosí
05.2001 -