Microsoft Office (Outlook, Excel, Word, PowerPoint)
Mariana Valdivia Espinosa
RFE Supervisor
Cancun
Summary
Bilingual Spanish-English legal and administrative professional with 3 years of experience supporting U.S.-based law firm operations, client communication, case administration, and high-volume workflow coordination. Proven success in client intake, lead follow-up, deadline tracking, CRM management, document organization, and executive-level administrative support. Strong background in handling sensitive client matters with empathy, professionalism, and exceptional attention to detail in fast-paced remote environments.
Overview
8
8
years of professional experience
2
2
Languages
Work History
RFE - Supervisor
Abogada Julia (Sarchentu) - Immigration Law Firm
01.2023 - 01.2026
- Led RFE-focused teams, including Evidence Collectors and Case Generalists, ensuring accurate and timely preparation of case documentation, as well as the completion of immigration forms (I-914, I-192, I-290, AR-11).
- Oversaw the collection, review, and organization of supporting evidence, including affidavits and client declarations.
- Coordinated high-priority client-attorney meetings in escalated situations, ensuring timely scheduling, effective communication, and resolution support.
- Supervised client interview scheduling operations, coordinating across multiple U.S. time zones and ensuring alignment between client and team availability.
RFE - Assistant Supervisor
Abogada Julia (Sarchentu) - Immigration Law Firm
01.2023 - 01.2026
- Supported daily team operations, including KPI tracking, workflow coordination, and escalation management to ensure timely and efficient case handling.
- Contributed to process improvement initiatives and SOP development to enhance efficiency, consistency, and overall team performance.
Senior Case Manager
Abogada Julia (Sarchentu) - Immigration Law Firm
01.2023 - 01.2026
- Managed complex and high-volume immigration cases (T-Visas, U-Visas, RFEs, NOIDs, Appeals, Refiles) from start to finish, ensuring compliance, timely processing, and coordination across teams to meet all deadlines.
- Maintained accurate and up-to-date case records in CRM systems (Litify/Salesforce), ensuring precision and a high level of attention to detail.
- Ensured timely execution of case actions, including withdrawals.
Client Specialist
Abogada Julia (Sarchentu) - Immigration Law Firm
01.2023 - 01.2026
- Managed high-volume inbound and outbound client communications, providing case updates and conducting follow-ups.
- Resolved client inquiries efficiently while maintaining a high level of professionalism and empathy.
- Assisted with client billing by processing payments and recording transactions in CRM systems (Litify), ensuring accuracy and proper documentation.
Hostess and Bartender
MERA-Margaritaville
01.2018 - 01.2022
- Provided customer service in a high-volume airport restaurant, managing guest interactions and service while maintaining efficiency and service standards.
Education
Bachelor’s Degree - International Business
Universidad Anahuac Cancun
01-2023
High school - undefined
Colegio de Bachilleres Plantel Cancun II
01-2014
Skills
- Staff management
- Digital skills
- Process improvement
- Attention to detail
- Customer service
- Conflict Resolution
- Team Leadership & Performance Monitoring
- Effective Communication
- Adaptability
Software
Zendesk
Gmail
CRM - Litify by Salesforce
AWS - Amazon Web Services
MyCase
Timeline
RFE - Supervisor
Abogada Julia (Sarchentu) - Immigration Law Firm
01.2023 - 01.2026
RFE - Assistant Supervisor
Abogada Julia (Sarchentu) - Immigration Law Firm
01.2023 - 01.2026
Senior Case Manager
Abogada Julia (Sarchentu) - Immigration Law Firm
01.2023 - 01.2026
Client Specialist
Abogada Julia (Sarchentu) - Immigration Law Firm
01.2023 - 01.2026
Hostess and Bartender
MERA-Margaritaville
01.2018 - 01.2022
High school - undefined
Colegio de Bachilleres Plantel Cancun II
Bachelor’s Degree - International Business
Universidad Anahuac Cancun