Salesforce
Mariana E. Sierra Flores
Account Director For MM & Enterprise
Cuernavaca
Summary
Sales/commercial oriented engineer with more than 10 years of experience in sales, mostly in the Logistic & Manufacturing areas focused in SaaS and Hardware for B2B and B2C. Love to face challenges and think outside the box all the time. Not good for monotony and always trying to find ways of improve the current process, keep customers happy and applying the mojo: "There is always a way"!
Overview
6
6
years of professional experience
2
2
Languages
Work History
Account Director for Mid Market
Motive
2023.10 - Current
- Expanded revenue streams with the development of strategic partnerships and cross-functional collaborations.
- Negotiated favorable contract terms with clients, securing long-term business relationships and revenue growth.
- Managed budgets for multiple accounts, ensuring optimal allocation of resources for maximum impact.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Streamlined internal processes to enhance team productivity, resulting in improved performance metrics.
- Increased client satisfaction by effectively managing account teams and delivering exceptional service.
- Reviewed competitor offerings to inform strategic planning efforts and ensure differentiation in crowded markets.
- Conducted market research to identify trends and opportunities, informing data-driven decision-making for clients.
- Mentored junior team members, fostering a collaborative environment that encouraged professional growth.
- Implemented creative solutions for complex client challenges, resulting in increased customer satisfaction ratings.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
- Met with clients to discuss advertising options and future growth goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Facilitated business by implementing practical networking techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Account Director for Automotive & Trucks Vertical
Infor
2022.05 - 2023.08
- Streamlined internal processes to enhance team productivity, resulting in improved performance metrics.
- Negotiated favorable contract terms with clients, securing long-term business relationships and revenue growth.
- Maintained up-to-date knowledge of industry trends and best practices, offering valuable insights to clients seeking competitive advantages.
- Reviewed competitor offerings to inform strategic planning efforts and ensure differentiation in crowded markets.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Directed client projects with eye for quality and customer needs.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Global Key Account Manager
QAD Inc
2018.08 - 2023.05
- Developed comprehensive account plans to outline opportunities for upselling and cross-selling products, leading to increased sales performance.
- Facilitated knowledge sharing among internal teams by providing insights gained from working with global key accounts, driving continuous improvement in product and service offerings.
- Contributed to overall business growth by identifying new revenue streams and opportunities for expansion within the global key account portfolio.
- Managed a diverse portfolio of global key accounts, ensuring high retention rates and continuous revenue growth.
- Conducted thorough research on potential clients'' businesses to tailor proposals that addressed their specific needs, resulting in successful acquisition of new global key accounts.
- Expanded company reach into new markets through strategic targeting of potential global key accounts in various industries.
- Streamlined internal processes to improve efficiency in managing large-scale projects for multinational clients.
- Facilitated cross-functional collaboration between departments to ensure alignment on global initiatives and goals.
- Optimized supply chain operations with thorough evaluation and development of cost-effective solutions.
- Exceeded performance targets consistently, demonstrating exceptional analytical skills and a strong ability to drive results across various global business initiatives.
- Improved decision-making processes with the implementation of data-driven insights and analytics tools.
- Collaborated closely with counterparts from other countries in joint ventures or partnership agreements, successfully bridging cultural gaps and aligning business objectives for mutual success.
Education
Bachelor of Science - Chemical Engineer
Universidad Anáhuac
Mexico, México, Mexico 2001.05 -
Associate of Science - Quality Control And Safety Technologies
Universidad Anáhuac
Mexico, México, Mexico 2001.05 -
Skills
Account relationship management
Strategic development
Business Development
Customer Relationship Management
Product Launches
Stakeholder Management
Problem-solving aptitude
Excellent Communication
Sales strategy
Storytelling
Influencing skills
Campaign Development
Accomplishments
Motive:
First Sale with an exceeded initial quota before turning my fourth month.
QAD:
Youngest member of the Strategic Sales team, which was the special unit of sales forces.
The first Global AE to work with accounts in the USA and MEX.
Software
Lusha
SalesLoft
LinkedIn Sales Nav
Google Docs
Slack
Seismic
Interests
Reading (Motivational, Fiction & Novels)
Weight lifting
Morning runnings
Movies & Music
Foodie 100%
Timeline
Account Director for Mid Market
Motive
2023.10 - Current
Account Director for Automotive & Trucks Vertical
Infor
2022.05 - 2023.08
Global Key Account Manager
QAD Inc
2018.08 - 2023.05
Bachelor of Science - Chemical Engineer
Universidad Anáhuac
2001.05 -
Associate of Science - Quality Control And Safety Technologies
Universidad Anáhuac
2001.05 -
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