Micosoft Office
Mariana Maldonado Casares
Marketing
Zapopan
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
4
4
Certifications
2
2
Languages
Work History
US Sales Tax Exemption Expert
Hewlett Packard Co - HP Inc - KPMG
Guadalajara
06.2010 - 01.2023
- Onboarded new temps by entering employee information into systems.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- In charge of Sales Tax Exemption activities, documentation, and training for HP Company split
- Sales Tax Exemption activities transition from Alpharetta, GA to COE Guadalajara
- Tax Law analysis – provide Tax Law (Expert) support
- Learn development: Tax training for internal customers
- Assist, participate and manage meetings for the design and construction of CertCapture system too from Avalara.
- System tester - Tax SME
- FATCA - Analysis, negotiation - Worldwide
- Personal support services, tax analysis, and tax law to end customers.
Analyst II / AML-POD Claims
FARRERA ASOCIADOS ASSIGNED TO HEWLETT PACKARD
Guadalajara
11.2006 - 05.2010
- Delivered services to customer locations within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Drove operational improvements which resulted in savings and improved profit margins.
- Analysis and research of shipping information
- Obtaining shipping documents
- Interaction with collectors, carriers and shippers.
- SME (Subject Matter Expert )- Reporting, documentation process, negotiations.
Process Associate /Customer Service Representative
FARRERA ASOCIADOS ASSIGNED TO HEWLETT PACKARD
Guadalajara
04.2006 - 10.2006
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
- Account Management: Enterprise
- Order Entry, processing credits, rebills, Returns, DEFOA, Change Orders, Cancellations.
- Follow the archiving process for audit purposes, resolve DRS queries. Involvement with collections issues, getting invoices paid, corrective transactions, revenue recognition issues.
Public Relations Coordinator
FUNDACION MEJOREMOS A MEXICO A.C.
Guadalajara
01.2004 - 04.2006
- Direct and coordinate PR activities.
- Develop and implement public relations campaign for found research.
- Planned and executed the 2nd Forum of Fiscal Politics.
- Planned and executed a press conference for 2nd Forum of Fiscal Politics.
Marketing Proyect Manager
MKT Marketing Management and Consulting S.A de C.V
Guadalajara
12.2004 - 12.2005
- Marketing research
- Marketing Consulting
- Marketing Analysis of information and results
- Team Management
- Projects for pharmaceuticals and constructions developments (Andares Guadalajara)
Education
Marketing
Universidad Del Valle De Atemajac
Guadalajara, Jalisco 05.2005 - 05.2005
Skills
Commitment
Design Thinking
Time management
Project management tools
Content Planing
Solutions-focused sales
Efficient customer service expert
Accomplishments
Hp Green sustainable transformation Model - Greatest Impact in sustainability 2018.
Certification
Designed Thinking - LinkedIn
Software
SAP
Avalara CertCapture
OneSource
Interests
Sustentability, Philantropy, Keep learning
Timeline
Strategic Partnership - LinkedIn
06-2022
Environmental Leads - Instituto Jane Goodall Argentina
11-2021
Designed Thinking - LinkedIn
05-2021
Strategic Negociation - LinkedIn
05-2021
US Sales Tax Exemption Expert
Hewlett Packard Co - HP Inc - KPMG
06.2010 - 01.2023
Analyst II / AML-POD Claims
FARRERA ASOCIADOS ASSIGNED TO HEWLETT PACKARD
11.2006 - 05.2010
Process Associate /Customer Service Representative
FARRERA ASOCIADOS ASSIGNED TO HEWLETT PACKARD
04.2006 - 10.2006
Marketing
Universidad Del Valle De Atemajac
05.2005 - 05.2005
Marketing Proyect Manager
MKT Marketing Management and Consulting S.A de C.V
12.2004 - 12.2005
Public Relations Coordinator
FUNDACION MEJOREMOS A MEXICO A.C.
01.2004 - 04.2006