Mariana Ixchel Islas Soto
Auditor
Mexico City
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Auditor
Comision Federal De Electricidad
06.2023 - Current
- Analyzed data and findings to prepare reports detailing financial information.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Monitor and track the Internal Control System implemented across different organizational departments.
- Prepare and consolidate quarterly reports for the Managing Director to support performance monitoring and decision-making.
- Provide administrative management and operational coordination for institutional activities.
Customer Service Specialist
Marriott
06.2019 - 03.2023
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed administrative systems such as Passkey and Empower for operational information and internal processes.
- Monitored and reported monthly performance metrics to ensure operational efficiency.
- Delivered high-quality service to internal and external clients, ensuring positive customer experiences.
- Resolved complex situations through effective communication and customer-focused solutions.
Education
MBA - Senior Management
Universidad Humanitas
Mexico City, Mexico 05.2001 -
Bachelor´s - Business Administration
Universidad Latinoamericana
Mexico City, Mexico 05.2001 -
Skills
Risk mitigation strategies
Report writing
Process evaluations
Attention to detail
Team collaboration
Issue resolution
Multitasking and organization
Project management
Internal controls
Timeline
Auditor
Comision Federal De Electricidad
06.2023 - Current
Customer Service Specialist
Marriott
06.2019 - 03.2023
MBA - Senior Management
Universidad Humanitas
05.2001 -
Bachelor´s - Business Administration
Universidad Latinoamericana
05.2001 -