Mariana Rodriguez Herrera
Renewable Energy Engineer
Summary
Passionate about emerging trends, self-taught and science enthusiast, a friendly hard working individual.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Success Manager
FUSION GROWTH PARTNERS
2022.01 - Current
- Conducted training and mentored team members to promote productivity by implementing a new strategy.
- Managed videography department daily calls and coordinated department and clients schedules.
- Organized and oversaw assignments and logistics of the videography department to drive operational excellence.
Customer Service Representative Agent
AGENTS ONLY LLC
2022.01 - 2022.07
- Customer offshore assisting for clients such as big food chain groups
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Increasing the average rate of successfully processed calls with a satisfactory outcome.
Quality Assurance Engineer
PROYECTOS DE ENERGIA APLICADA
2021.01 - 2021.06
- Assessed the quality of 2 photovoltaic systems' installation of over 550 kW from beginning to end.
- Trained and guided onsite team members in quality assurance standards and implemented strategies of quality management and testing for photovoltaic systems.
Photovoltaic Engineering Intern
ELECTRO TABLEROS DE CONTROL S.A. DE C.V
2020.01 - 2020.08
- Organizational and strategic planning for the company in the photovoltaic track.
- Learned and adapted quickly to new technology and software applications.
English and Basic Science Teacher
DISCE School Tutoring Center
2016.08 - 2020.01
- Guided students of different ages into improving their language skills and problem solving
- Provided one on one lessons and tutoring activities when needed
- Conducted learning lessons for large groups of students.
Bilingual Preschool Teacher Assistant
COLEGIO INGLES DE TORREON
2015.08 - 2016.07
- Provided support to lead teacher with classroom material and students needs
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Engineering - Renewable Energies
2016.08 - 2020.12
Average Grade of 93.50/100.00 pts.
Competitor in National inter sports event of TECNM with the swimming team.
Skills
SoftwareLanguagesCreative problem solvingReport preparationComplaint resolutionTime managementAdaptabilityBilingual Customer SupportMicrosoft OfficeG SuiteAdobe PhotoshopSOLIDWORKS
Timeline
Customer Success Manager - FUSION GROWTH PARTNERS
2022.01 - Current
Customer Service Representative Agent - AGENTS ONLY LLC
2022.01 - 2022.07
Quality Assurance Engineer - PROYECTOS DE ENERGIA APLICADA
2021.01 - 2021.06
Photovoltaic Engineering Intern - ELECTRO TABLEROS DE CONTROL S.A. DE C.V
2020.01 - 2020.08
English and Basic Science Teacher - DISCE School Tutoring Center
2016.08 - 2020.01
TECNOLÓGICO NACIONAL DE MÉXICO - Bachelor of Engineering, Renewable Energies
2016.08 - 2020.12
Bilingual Preschool Teacher Assistant - COLEGIO INGLES DE TORREON
2015.08 - 2016.07