Mariana Rubi Ayon

• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
• Built lasting relationships with youth and parents or guardians.
• Created workshops for youth to improve communication skills, teamwork and cooperation.
• Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Assisted youth with homework assignments, sports and fitness, art and literacy.

● Built lasting relationships with youth and parents or guardians.

● Created workshops for youth to improve communication skills,

teamwork and cooperation

● Planned and executed productive self-esteem building activities to

promote personal growth and daily living skills

● Delivered personalized educational, behavioral, and emotional support

to individual students to enable positive learning outcomes

● Assisted in maintaining engaging and respectful educational

environment by promoting discipline and cooperation

● Answered phone with friendly greeting to create positive inbound calling experience for customers.

● Trained and coached new call center team members on computer systems and customer service strategies.

● Maintained organized and secure customer files to facilitate customer support and follow-up.

Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.

● Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.

● Followed established auditing processes to meet internal and regulatory requirements.

● Managed multiple tasks and met time-sensitive deadlines.