Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIANA VÁZQUEZ AGUILA

Lic. International Relations
Queretaro

Summary

- management at shaka bowls

proactive and highly

motivated to lead with efficiency

efficiency, judgment and vision, in order to

in order to raise the company's

performance, increase profit and

profit and position the brand

brand above the competition.

competition. Professional

results and quality improvement.

quality improvement.

- coordinator: proactive and

highly motivated for Lead Henceforth school with efficient judgment and vision in order to enhance the company's performance.

guest experience, guest experience, marriott hotel, guest service, customer service

check cashing analyst: enter or verify customer information, perform complete check verification, process transactions.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Check Analyst

Ria Money Transfer
09.2023 - Current
  • Ria money transfer, Queretaro, - Interpretation and processing of test results
  • Performed
  • Resolving doubts of the technical team and validation of the final product
  • Validation of the final product
  • Customer service offering a quality service
  • Telephone and email management.

Guest experience

Marriott
Queretaro
12.2022 - Current
  • Interact with the guest, - Process operational needs - Familiarity with external audit processes to facilitate relevant processes
  • Relevant processes
  • Manage account balances to uncover outstanding debts or other inconsistencies
  • Other inconsistencies
  • Handling guest requests - completing reports - Telephone answering and e-mail management
  • Collecting cash and card payments from guests
  • Follow-up of the rules and protocols established by the company
  • Established by the company
  • Teamwork to facilitate the achievement of objectives
  • Customer service offering a quality service
  • Attraction of new customers and measurable increase in the number of sales
  • Number of sales
  • Resolution of the incidences that take place during the service
  • Recording information in the company's data file
  • Customer service and resolution of billing problems
  • Reporting of stock shortages and orders pending attention
  • Fast and accurate management of the company's invoicing and collections
  • Registration, control and follow-up of stock balances
  • Invoice generation and issuance of copies for warehouse and accounting
  • Accounting
  • Order tracking and status update in the system
  • System
  • Responsible management of corporate accounts, cards, cash, checks and others
  • Reconciliation of accounts, recording discrepancies

Branch Manager

Shaka pokebowls
Queretaro, Queretaro
03.2019 - 07.2022

Management of daily operations, customer service and financial activities.
Implementation of training and motivation plans for the personnel in charge.
Determination and control of the fulfillment of the goals, strategies and policies of the company shaka bowls.
Appointment of specialized personnel in positions of responsibility, such as manager and branch manager.
Control and supervision of the correct follow-up of the procedures defined by the management.
Development and supervision of sales and marketing strategies. Design and supervision of the budget and profitability of the branch.
Control of account statements, sales reports, and supervision of the company's financial activities.
Resolution of entity incidents, problems of magnitude and preferred customer complaints.
Control of the effective cleanliness of the dining room and the absolute hygiene of the kitchen, guaranteeing food safety in the establishment.
Supervision and coordination of the dining room and kitchen team, composed of 8 people.
Verification of the organization of the dining room and the preparation of the table service.
Direct customer service for the resolution of incidents and complaints with discretion and kindness.
Planning and development of the tasks of promotion of the restaurant, and coordination of the installation of advertising signage of brands.
Control of compliance with health regulations and management of permits in the corresponding offices.
Inventory management, negotiation with suppliers and control of supplies and raw materials.

Academic Coordinator

Henceforth school
Ocotlán , Jalisco

Organization of meetings with faculty and administrative staff to discuss educational and management issues.
Control of attendance and discipline of the teaching staff, and application of sanctions and suspensions for non-compliance. Development of extracurricular activities accessible to all students.
Improvement of existing departments and creation of new ones, focusing on comprehensive and interdisciplinary education.

Coordination of programs, evaluation of contents and proposal of modifications and updates.
Personnel selection, participating in each stage of the hiring process.
Follow-up of the norms and protocols established by the company.
Collection of cash and credit card payments from clients. Teamwork to facilitate the achievement of objectives. Budget management, recording and balancing of expenses incurred.
Organization of meetings with faculty and administrative staff for educational and management issues.
Developing strategies to optimize processes and improve the performance of the school.
Carrying out procedures and communication with educational regulatory bodies.
Direct involvement in the management of student evaluation processes.
Communication with students' parents in case of detection of academic and personal problems.
Preparation of reports and filing of students' academic records.
Constant care of the fundamental values and principles within the school.
Control and supervision of attendance and discipline of teaching and administrative staff.










Education

Bachelor International Relations - Social Sciences

UNITEC
Queretaro
05.2019 - 09.2022

Skills

Ability to solve problems

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Timeline

Check Analyst

Ria Money Transfer
09.2023 - Current

Guest experience

Marriott
12.2022 - Current

Bachelor International Relations - Social Sciences

UNITEC
05.2019 - 09.2022

Branch Manager

Shaka pokebowls
03.2019 - 07.2022

Academic Coordinator

Henceforth school
MARIANA VÁZQUEZ AGUILALic. International Relations