Mariana Yazmín Cabrales Durán
International Business
Zapopan, Jalisco
Summary
Dynamic person with a proven track record at I TRADE LOGISTICA Y ASESORIA EN COMERCIO EXTERIOR, enhancing customer satisfaction and streamlining operations. Excelled in relationship building and strategic decision-making. Skilled in MS Office.
Keen to explore new areas and develop new skills that allow me to be a god and talented professional
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
BRANCH MANAGER GUADALAJARA
I TRADE LOGISTICA Y ASESORIA EN COMERCIO EXTERIOR
11.2022 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets.
- Managed a pleasant work environment based on respect and mutual support
OPERATIONS MANAGER
I TRADE LOGISTICA Y ASESORIA EN COMERCIO EXTERIOR
01.2022 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and evaluated new providers.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Checked and developed strategies to optimize times and procedures related with customs clearance.
- Supervised customer's expectations and concerns in order to accomplish them and offer a high quality service
Operations Executive
I TRADE LOGISTICA Y ASESORIA EN COMERCIO EXTERIOR
Zapopan, Jalisco
07.2018 - 01.2022
- Coordinated air, sea and land operations
- Bookings with shipping companies
- Reviewed and coordinated customs clearance processes
- Reviewed different providers costs, transit time, and service conditions to choose the best option
- Reviewed documentation and elaborated instructions for customs clearance processes
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Education
Bachelor's Degree - International Business
Universidad De Guadalajara
Zapopan, Jalisco, Mexico 08.2015 - 06.2019
Skills
Customer service
Relationship building and management
Decision-making
Excellent work ethic
Strong team-builder
Proficient in MS office
Logical mathematical
Customer relationships
English B2
Timeline
BRANCH MANAGER GUADALAJARA
I TRADE LOGISTICA Y ASESORIA EN COMERCIO EXTERIOR
11.2022 - Current
OPERATIONS MANAGER
I TRADE LOGISTICA Y ASESORIA EN COMERCIO EXTERIOR
01.2022 - 11.2022
Operations Executive
I TRADE LOGISTICA Y ASESORIA EN COMERCIO EXTERIOR
07.2018 - 01.2022
Bachelor's Degree - International Business
Universidad De Guadalajara
08.2015 - 06.2019