Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Mariane Lopez

Mariane Lopez

Summary

13 years of experience in logistics, management and administration companies. Organized and teamwork empathize, Committed to results. Ready to make things happen. Sales professional with proven ability to support sales teams and drive results. Strong focus on team collaboration and adaptability to meet changing needs. Skilled in customer relationship management, data analysis, and process optimization. Reliable and effective in achieving strategic goals and enhancing team performance. Knowledgeable [Desired Position] with solid background in sales support, providing essential assistance to sales teams in achieving targets. Proven track record of streamlining processes and improving customer satisfaction through effective communication and problem-solving. Demonstrated expertise in CRM management and collaborative team efforts.

Overview

16
16
years of professional experience

Work History

FM Sales Support

BARRY CALLEBAUT
04.2023 - Current
  • Role and Responsibilities related to Quality Assurance and Safety
  • Assist customers in understanding quality documentation
  • Provide information about allergen labeling, nutritional facts, and any potential health concerns related to Barry Callebaut products in a SPEC
  • Communicate internally regarding customer inquiries and concerns about product safety and quality assurance
  • Ensure all necessary commercial documentation and procedures are available and accessible during audits
  • Act as a secondary point of contact for customers during crisis situations related to product quality or safety concerns
  • Work closely with Production, Quality Assurance, Regulatory Affairs, and other relevant teams to ensure alignment and consistency in quality and safety messaging
  • Maintain strong relationships with key customers, acting as a secondary point of contact and understanding their needs and preferences
  • Collaborate to achieve sales targets (volume, NCM), monitoring monthly results on a weekly basis
  • Conduct monthly forecast reviews with customers and communicate any major deviations to the Planning team
  • Assist in preparing quotations and proposals for customers in collaboration with the FM Sales Manager
  • Negotiate extension fees for expired contracts with customers, ensuring the correct application of extension rules
  • Stay updated on Barry Callebaut's product portfolio, features, and benefits to communicate effectively with customers
  • Coordinate calls and meetings with cross-functional teams, including R&D, Quality Assurance, Regulatory Affairs, Marketing, Production, and Supply Chain, to ensure smooth order fulfillment and customer satisfaction
  • Enter accurate data into the company's CRM system, recording customer profiles, order details, projects, samples, and interactions
  • Generate regular sales and forecasting reports, as well as performance metrics, for both FM Sales and the customer
  • Maintain organized and up-to-date records of sales transactions, contracts, customer communications, and order histories
  • Stay informed on industry trends, competitive offerings, and market dynamics to provide insights for adapting sales strategies
  • Collaborate closely with the sales team, production, logistics, and other relevant departments to coordinate and track orders from placement to delivery
  • Help resolve any discrepancies regarding order quantity, price, or delivery dates by working with relevant departments
  • Gather customer feedback and relay it to appropriate teams to contribute to the improvement of services
  • Sales knowledge: Basic understanding of sales processes, order management, and the sales funnel
  • CRM and sales tools: Experience using Customer Relationship Management software (CRM) and other sales tools to manage leads, track customer interactions, and forecast sales
  • Problem-solving: Ability to identify issues, analyze problems, and propose practical solutions
  • Data entry: Accurate data entry skills for maintaining customer records, order details, and other relevant information
  • Communication skills: Strong written and verbal communication skills to interact with both internal teams and external customers
  • Time management: Effective skills in managing multiple tasks and priorities within deadlines
  • Documentation: Ability to maintain organized and up-to-date records of sales transactions, communications, and documentation
  • Streamlined sales processes with effective implementation of CRM software for better data management.
  • Strengthened collaboration among team members by organizing regular meetings and training sessions for professional development.
  • Maximized profitability through strategic pricing recommendations based on market trends analysis.
  • Ensured timely deliveries to clients'' satisfaction while maintaining clear communication channels between internal departments.
  • Boosted sales performance by providing efficient administrative support to the sales team.
  • Developed strong client relationships through prompt communication and excellent service quality.
  • Expedited contract negotiations by liaising with legal departments to ensure compliance with company policies.
  • Supported marketing efforts by coordinating promotional materials distribution to prospects and existing customers alike.
  • Improved sales team productivity, coordinating schedules and appointments for potential clients.
  • Increased efficiency in sales operations, maintaining accurate records of contracts, proposals, and invoices.

Sales Support

CEVA FREIGHT MANAGEMENT MEXICO
07.2021 - 04.2023
  • Achievements: BD Support MVP 2021
  • Overcoming Budgets according to my position in the short term supporting 7 collaborator (LLA team)
  • Since April 2022, also participating with 7 KAM team members
  • Provided ongoing coaching and mentorship to junior sales support staff, fostering personal growth and career development opportunities.
  • Boosted sales revenue by developing and implementing effective sales support strategies.
  • Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
  • Increased customer satisfaction by providing timely and efficient sales support and repair services.
  • Increased customer satisfaction by providing exceptional food service sales support and timely order processing.
  • Championed the adoption of CRM software within the sales support team, significantly improving data accuracy and accessibility for all team members.
  • Spearheaded process improvements that led to increased efficiency in sales support functions while simultaneously boosting team morale.
  • Improved customer satisfaction with timely sales support, addressing concerns, and providing relevant solutions.
  • Trained new Sales Support Representatives, enhancing team productivity and cohesion.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Showcased adaptability by performing various duties beyond just ticket-taking responsibilities as required on event days, such as ushering or ticket sales support.
  • Developed training materials for sales support staff, enhancing product knowledge and service capabilities.
  • Developed training programs for internal stakeholders that improved understanding of product features and benefits, leading to increased collaboration and sales support.
  • Managed end-to-end product launches, including design, development, testing, marketing, sales support, and post-launch analysis phases.
  • Enhanced company reputation by providing exceptional bilingual sales support to clients.

Sales Executive

ETERNITY INT FREIGHT FORWARDER S.A De C.V
10.2020 - 07.2021
  • Attention to premium accounts, generate quotes, weekly follow-ups, Zoom conference management, follow-up calls, fulfillment of KPI's, Clients such as Danone, Mabe, Modelo and Roshfrans
  • Weekly reports to management and management in ERP
  • Development and recruitment of new projects, filling SOPs, logistics process models
  • Solve problems reported by the client during the service provided
  • Negotiation and sale of logistics services
  • Link between client and company
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Customer Service / PRICING

B&B LOGISTICS S.A DE C.V
07.2018 - 12.2018
  • Quotation of services with Suppliers
  • Follow-up on Import and export operations
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
  • Collaborated with team members to improve overall response times and service quality.
  • Negotiated successful resolutions between customers and the company during disputes or disagreements.
  • Reduced wait times by implementing effective call routing strategies.

Medical Training Program Coordinator Logistics

MICHOU Y MAU FOUNDATION
02.2018 - 07.2018
  • Coordination of courses for doctors throughout the Mexican Republic
  • Management of certificates in the USA in course ABLS and PHBLS
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Maximized participant satisfaction by ensuring clear communication and providing any necessary support throughout the program.
  • Implemented a comprehensive evaluation system for trainees, resulting in improvements to both the program curriculum and individual performance.
  • Facilitated open lines of communication among staff members, promoting a collaborative working environment that fostered effective problemsolving.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Adapted quickly to changing industry trends or requirements in order to maintain relevancy within current healthcare environments.
  • Enhanced the reputation of the medical training program through diligent work in maintaining accreditation standards.
  • Monitored participant progress closely, adjusting individual training plans as needed to optimize outcomes.
  • Led regular team meetings to discuss progress toward goals, address challenges proactively, and celebrate successes together as a cohesive unit.
  • Established a positive and inclusive atmosphere for all participants, fostering trust and engagement throughout the program.
  • Provided guidance on professional development opportunities for staff members, supporting their personal growth while enhancing their contributions to the organization.
  • Increased program enrollment by creating targeted marketing materials and leveraging professional networks.
  • Continuously assessed and updated training materials in response to feedback from both instructors and participants, ensuring that content remained accurate, relevant, and engaging.
  • Developed strong relationships with medical professionals, fostering collaboration and enhancing the overall training experience.
  • Improved program efficiency by streamlining processes and implementing new organizational strategies.
  • Collaborated with stakeholders to identify program goals, developing a strategic plan aligned with organizational objectives.
  • Streamlined administrative tasks through implementation of digital tools, improving overall productivity while reducing workload burdens on staff members.
  • Recruited high-quality instructors from diverse backgrounds, enriching the educational offerings of the program.
  • Managed budgets effectively, achieving cost savings without sacrificing quality or availability of resources.
  • Improved program materials to outline goals and adhere to new core competency regulations.
  • Evaluated instructor performance regularly to ensure consistently high-quality instruction within the program.
  • Coordinated logistics for various events and workshops, delivering smooth and efficient experiences for attendees.
  • Ensured compliance with all relevant regulations, maintaining a safe and supportive environment for participants.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with store manager to maintain daily operations.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Management Assistant

INTEGRAL PROVID
04.2014 - 04.2016
  • Agenda Manager
  • Messaging coordination
  • Collection Management
  • Customer Service
  • Administration Insurance Policies
  • Administration general office
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Oversaw training and onboarding process for all newly hired employees.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Prepared comprehensive reports for senior management, highlighting key performance indicators and areas for improvement.
  • Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.

Merchandise Insurance Coordinator

BDP INTERNATIONAL MEXICO / CARGO GROUP
03.2011 - 04.2014
  • Management company / client policies
  • Issuance of policies
  • Payment administration on policies and / or indemnities
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Modified, updated and processed existing policies.
  • Posted payments to accounts and maintained records.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Verified insurance and communicated coverage to staff and patients.
  • Calculated adjustments, premiums and refunds.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Streamlined client onboarding processes, significantly reducing time taken to activate new policies.
  • Assisted in resolving complex insurance claims, liaising between clients and providers for favorable outcomes.

Credit and Collection Analyst

BDP INTERNATIONAL MEXICO
11.2008 - 03.2011
  • Attention to foreign clients collection
  • Administrative support of the area
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
  • Optimized cash flow management by closely monitoring receivables aging reports and taking prompt action where needed.

Education

Degree in International Trade and Logistics -

Universidad del Valle de Mexico
01.2017

High School Education -

La Serna High School
01.2008

Skills

  • Organization and structure
  • Resilient
  • Management and leadership in work teams
  • Teamwork
  • Use of Word packages
  • SAP (Basic)
  • Effective negotiation
  • Cross-selling abilities
  • Sales Presentations
  • Sales strategy development
  • Sales Reporting
  • Account planning

References

Ana Verónica López Pérez, 55 4100 074

Guadalupe Ruiz Gutiérrez (Michou and Mau Foundation), 56653350/800 080 8182

Languages

English
Advanced (C1)

Timeline

FM Sales Support

BARRY CALLEBAUT
04.2023 - Current

Sales Support

CEVA FREIGHT MANAGEMENT MEXICO
07.2021 - 04.2023

Sales Executive

ETERNITY INT FREIGHT FORWARDER S.A De C.V
10.2020 - 07.2021

Customer Service / PRICING

B&B LOGISTICS S.A DE C.V
07.2018 - 12.2018

Medical Training Program Coordinator Logistics

MICHOU Y MAU FOUNDATION
02.2018 - 07.2018

Management Assistant

INTEGRAL PROVID
04.2014 - 04.2016

Merchandise Insurance Coordinator

BDP INTERNATIONAL MEXICO / CARGO GROUP
03.2011 - 04.2014

Credit and Collection Analyst

BDP INTERNATIONAL MEXICO
11.2008 - 03.2011

High School Education -

La Serna High School

Degree in International Trade and Logistics -

Universidad del Valle de Mexico

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Mariane Lopez