Mariangela González
Saltillo
Summary
Dedicated and adaptable professional with talent for problem-solving and delivering exceptional customer support. Possesses in-depth understanding of product lifecycle management and excels in technical troubleshooting and customer communication. Aims to drive user satisfaction and operational efficiency through effective support strategies.
Overview
20
20
years of professional experience
Work History
Product Support Manager
John Deere
09.2022 - Current
- Collaborated with cross-functional teams to identify areas for product improvements based on customer feedback.
- Determined customers' needs and desires by specifying research needed to obtain market information.
- Managed the successful launch of new products by coordinating efforts between the support team and other departments.
Territory Business Manger - Implements, Turf and Engines
John Deere
11.2020 - Current
- Strengthened relationships with key clients through regular visits, providing product updates, and addressing concerns promptly.
- Managed a diverse portfolio of products to meet varied customer requirements across different industries within the territory.
- Established clear performance metrics for the sales team, driving accountability and focus on results.
Divisional Manger -Pricing and Incentives
John Deere
05.2018 - 10.2020
- Supported cross-functional teams in defining optimal prices for new products based on market research and financial analysis results.
- Maximized revenue through effective management of promotional pricing strategies.
- Created incentives and marketing strategies to increase market share and balance profitability
Incentives Supervisor
John Deere
02.2012 - 04.2018
Pricing Analyst
John Deere
06.2008 - 01.2012
Accounts Payable Supervisor
John Deere
03.2007 - 05.2008
Payroll Analyst
John Deere
08.2006 - 02.2007
Accounts Receivable Analyst
John Deere
04.2006 - 08.2006
Intern
Caterpillar - Finning International
01.2005 - 06.2005
Education
Certification - Business Management
Tecnologico De Monterrey
Monterrey, Nuevo León, Mexico11-2024
Bachelor - Accounting and Finance
Universidad de las Americas
12.2005
Skills
- Leadership
- Teamwork and Collaboration
- Problem Solving
- Communication
- Market Knowledge
- Finance Acumen
- Decision-making
- Customer needs assessment
Languages
Spanish
English
Portuguese
Hobbies and Interests
Family and Friends
Personal Information
- Date of Birth: 03/09/83
- Nationality: Mexican
Timeline
Product Support Manager
John Deere
09.2022 - Current
Territory Business Manger - Implements, Turf and Engines
John Deere
11.2020 - Current
Divisional Manger -Pricing and Incentives
John Deere
05.2018 - 10.2020
Incentives Supervisor
John Deere
02.2012 - 04.2018
Pricing Analyst
John Deere
06.2008 - 01.2012
Accounts Payable Supervisor
John Deere
03.2007 - 05.2008
Payroll Analyst
John Deere
08.2006 - 02.2007
Accounts Receivable Analyst
John Deere
04.2006 - 08.2006
Intern
Caterpillar - Finning International
01.2005 - 06.2005
Bachelor - Accounting and Finance
Universidad de las Americas
Certification - Business Management
Tecnologico De Monterrey
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