Marianna Luna
Imperial CA
Summary
Dedicated professional with a proven track record of enhancing operational efficiency at Amazon through expert time management and strong customer service skills. Skilled in maintaining safety and achieving high productivity, demonstrated by a clean driving record and effective team collaboration. Excels in fast-paced environments, ensuring tasks are completed promptly and accurately.
Overview
9
9
years of professional experience
Work History
Driver
Uber
01.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Ship Dock Associate
Amazon
11.2021 - 11.2022
- Increased productivity with efficient scheduling, delegating tasks to appropriate team members.
- Assisted in training new hires on dock procedures, safety protocols, and company policies.
- Achieved deadline fulfillment through prioritization of urgent shipments, effectively communicating deadlines to the team members involved.
- Improved communication between dock associates, drivers, and warehouse staff for smoother operations.
- Reduced cargo damage by properly securing loads and following proper handling procedures.
- Contributed to a clean work environment by maintaining the cleanliness of the dock area during shifts.
- Collaborated with other departments to resolve issues that may have arisen during shipping or receiving processes.
- Optimized workflow on the dock floor by assigning tasks based on individual skill sets and availability.
- Operated forklifts and other equipment to move items between storage, staging, trucks and sales floor.
Sales Associate
Marshalls
05.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Day Porter
KBS
05.2019 - 04.2021
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Prevented pest infestations by diligently removing trash and food waste from common areas daily.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
Janitor
Able Services
07.2016 - 01.2020
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
Education
Bachelor - Law
CUT
Tijuana 09.2015
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Flexible schedule
- Punctuality
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Driver
Uber
01.2023 - Current
Ship Dock Associate
Amazon
11.2021 - 11.2022
Sales Associate
Marshalls
05.2021 - 11.2021
Day Porter
KBS
05.2019 - 04.2021
Janitor
Able Services
07.2016 - 01.2020
Bachelor - Law
CUT
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