Mariano Castro
CDMX
Summary
I'm a customer service representative with an energetic attitude to work hard and always keep searching for new self-growing opportunities. Have experience in a B2B environment. Know how to treat customers, especially in situations where you may need a guy to naturally de-escalate situations.
Overview
4
4
years of professional experience
Work History
Technical Support
Empereon
10.2020 - 07.2023
- Answered incoming calls from customers with browsing, Email, internet, and hardware issues
- Fixed and examined through probing questions and troubleshooting equipment
- Top performer with 95% of customer satisfaction and surveys on a monthly basis.
Customer Service Representative
Home Depot
10.2023 - Current
Education
JOSE VASCONCELOS
Skills
- Excel, Google Docs, Google Sheets, Microsoft suite, Davinci Resolve, visual studio and photoshop
Personal Information
- Date of Birth: 06/26/02
- Gender: Male
- Marital Status: Unmarried
Extracurricular Activities
Content Creador (Youtube), and Web Developer. In my free time I'm a content creator on YouTube with over 30,000 subscribers, and over 15,000 followers on social media platforms (total).
Languages
Spanish
English
Timeline
Customer Service Representative
Home Depot
10.2023 - Current
Technical Support
Empereon
10.2020 - 07.2023
JOSE VASCONCELOS
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